CCTS Annual Report shows troubling trendsOTTAWA – Just over a month after the telecom industry was raked over the coals for their sales practices by the CRTC, the Commission for Complaints for Telecom-television Services (CCTS) released its annual report showing such complaints about wireless, broadband, telecom and TV carriers are on the rise.Today, the CCTS reported a 57% increase in the number of complaints received during its 2017-18 year (ended July 31st) from Canadian telecom and TV customers, following an 11% increase the prior year. Canadians complained most often about non-disclosure of information, which accounts for almost 15% of all...
