Telecom complaints jump 26% in 2012-2013, but two companies fared better than others: CCTS report

OTTAWA – Wireless services once again topped the list of complaints made to Canada's Commissioner for Complaints for Telecommunications Services (CCTS) for the fifth straight year, according to its 2012-2013 Annual Report ‘When You Need Help’ released Wednesday. The CCTS handled 14,036 customer complaints in 2012-2013, well up from 10,678 in the previous year, which is not surprising as more and more Canadians ditch feature phones for rich smartphones. Wireless services complaints comprised 60.4% of all complaints, followed by 19.5% for Internet access, 16.4% for local telephone service and 3.7% for long distance. Billing errors made up half (50.9%) of...