Telecom and TV customer complaints jump 43 per cent: CCTS mid-year report

The Commission for Complaints for Telecom-television Services (CCTS) released Thursday its 2024 mid-year report, which shows a 43 per cent increase in the number of complaints from telecom and TV customers in Canada between Aug. 1, 2023 and Jan. 31, 2024, compared to figures in the CCTS’s mid-year report a year ago. For the six-month period, the CCTS accepted 10,663 customer complaints, compared to 7,451 complaints at last year’s midpoint, the new report says. Of the complaints received during the report’s timeframe, 9,272 were concluded, having raised 19,879 issues. Wireless service issues remain the leading concern for customers, accounting for...