Cable & Telecom

Telecom and TV complaints rise 6%, says CCTS

OTTAWA — The number of Canadian consumer complaints to the Commission for Complaints for Telecom-television Services (CCTS) increased by 6% during the six-month period from August 1, 2020 to January 31, 2021 compared to the same period of the previous year, according to the CCTS’s 2020-21 mid-year report, released this morning. During the six months ended January 31, the CCTS accepted 9,121 complaints from Canadian telecom and TV customers and resolved 88% of all complaints. There were 28 confirmed Wireless Code breaches, five Television Service Provider Code breaches, four Internet Code breaches and one Deposit and Disconnection Code breach. The...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.