Telecom and TV complaints down 12%: CCTS

OTTAWA — The Commission for Complaints for Telecom-television Services (CCTS) reported early Tuesday a 12% decrease in the number of complaints it received from Canadian telecom and TV customers between August 1, 2019 and January 31, 2020, following a 44% increase for that same six-month period last year. The CCTS accepted a total of 8,621 complaints in the time frame and resolved 90% of all complaints. There were 46 confirmed wireless code breaches, five TV service provider code breaches and three deposit and disconnection code breaches. The main contributors to the decline were Cogeco and Bell, with Cogeco recording a...