THUNDER BAY and TORONTO — As part of its efforts to modernize its business support systems, Tbaytel has signed a multi-million dollar digital transformation contract with Redknee Solutions Inc., a real-time monetization and subscriber management software provider.
Tbaytel will use the Redknee solution to consolidate its existing multi-play telecom service offerings — including fixed line, Internet, TV, mobile and security services — onto a single monetization platform, thereby improving efficiencies and preparing the foundation for Tbaytel’s transformation into a digital service provider, the two companies said in a news release.
“We are thrilled to be embarking on this project with Redknee, which I have no doubt will be truly transformative for the way we conduct business throughout every level of the Tbaytel organization. The solution will provide Tbaytel with the tools our employees need to better serve our entire customer base while at the same time helping to provide an exceptional experience at each and every touch point we have with our customers,” Dan Topatigh, Tbaytel’s president and CEO, said in the news release.
According to Redknee, its project management methodology will help Tbaytel to more easily create new service offerings and revenue streams, speeding up the launch of new digital and multi-play converged services and real-time marketing offers. In addition, the Redknee solution will allow Tbaytel to create a more consistent, omni-channel experience for its customers, the company said.
“Redknee is proud to support the ambitions of such an innovative Canadian company. This is an exciting opportunity that will have a big impact on the entire market, as Tbaytel will be able to deliver the latest in digital services while creating a more seamless user experience for its customers,” Redknee CEO Lucas Skoczkowski said in the news release.
