Cable / Telecom News

Surging TV complaints will keep CCTS hopping, says PIAC


OTTAWA – A consumer group says that the Commissioner for Complaints for Telecommunications Services (CCTS) “will have its hands full” come September when it adds TV service provider watchdog to its role.The Public Interest Advocacy Centre (PIAC) noted that Canadians made 2,734 complaints about their television services to the CCTS over the last six months, more than it received in relation to wireless, Internet, local voice, or long-distance voice services.  And that’s months before it can officially accept TV consumer complaints.“With Canada’s communications regulator, the Canadian Radio-television and Telecommunications Commission (CRTC) reporting that it received 8,584 complaints about broadcasting each...