Cable & Telecom

StartCARE app helps customers troubleshoot home network problems

LONDON, Ont. — Independent ISP is making it easier for customers to diagnose and troubleshoot issues on their home networks by releasing a public version of its StartCARE app, the London, Ont.-based company announced today. StartCARE scans a customer’s network for problems, and then provides simple step-by-step instructions for suggested fixes, says’s press release. Initially developed as an internal resource, StartCARE is powered by RouteThis, a software company located in Kitchener, Ont., which specializes in automated and self-serve platforms for ISPs and smart home companies. The app has had a series of updates throughout 2020 “to align...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.