StartCARE app helps customers troubleshoot home network problems

LONDON, Ont. — Independent ISP Start.ca is making it easier for customers to diagnose and troubleshoot issues on their home networks by releasing a public version of its StartCARE app, the London, Ont.-based company announced today. StartCARE scans a Start.ca customer’s network for problems, and then provides simple step-by-step instructions for suggested fixes, says Start.ca’s press release. Initially developed as an internal resource, StartCARE is powered by RouteThis, a software company located in Kitchener, Ont., which specializes in automated and self-serve platforms for ISPs and smart home companies. The app has had a series of updates throughout 2020 “to align...