Start.ca to transition hourly staff to salaries; shifts customer service strategy

LONDON – In what it says is an industry-leading move among internet service providers in Canada, London-based ISP Start.ca announced today it is “eliminating the need to punch a clock” as it moves all staff into permanent salaried positions. The company says this is one move which is part of a strategy built around the concept that “offering career positions, which include better compensation opportunities, role accountability, and growth progression, will lead to happier staff and ultimately a better experience for customers,” reads its announcement. The company, which is a third-party internet access provider, has 170 employees. "These are the...