SRG Chart of the Week: Wireless providers earn good grades for pandemic performance

CANADIAN WIRELESS PROVIDERS received generally good grades from their subscribers in terms of how they have been supporting their customers during the Covid-19 crisis, according to research from Toronto’s Solutions Research Group. The median mark was a B+ overall, with 16% assigning their provider a perfect mark of A+ and 29% giving an A, while 38% gave a B+ or a B. About one-in-six (18%) graded their wireless provider a C+ or lower. SRG’s Mobile and Wireless 2020 syndicated study was conducted among 1,267 wireless subscribers in both official languages nationally in July 2020. The gestures from the providers which...