Skinny basic TV, pick and pay, score high marks with Canadians: J.D. Power

TORONTO – TV service providers offering cost and channel choices through skinny basic TV programming packages receive higher marks in customer satisfaction, according to new data from J.D. Power.The Canadian Television Provider Customer Satisfaction Study measures overall satisfaction with television service providers based on six factors (in order of importance): performance and reliability; cost of service; programming; communication; billing; and customer service. The Canadian Internet Service Provider Customer Satisfaction Study is based on five factors (in order of importance): performance and reliability; cost of service; communication; billing; and customer service. Both studies were released Thursday. Videotron ranked highest in both television...