Shaw reorganizing customer service operations, closing three contact centres

CALGARY — Shaw Communications announced Wednesday it will reorganize its customer service operations over the next 11 months, a move affecting 1,600 employees at its Calgary, Edmonton and Kelowna customer contact centres, which are scheduled to close in the next year.Shaw’s customer care operations will be realigned around its expanding contact centres in Victoria, Vancouver, Winnipeg and Montreal. Shaw’s contact centres in Nanaimo and Mississauga are not affected by these changes, Shaw said in a news release.As part of the move, Shaw’s Edmonton contact centre operations and part of its Kelowna operations will be closed in June, and its Calgary...