Service provider fails to honour promised promotion: CCTS

OTTAWA — A new case study published on the Commission for Complaints for Telecom-television Services (CCTS) website serves as a reminder to service providers they are expected to honour their commitments to customers and to provide their sales agents with the most current promotional information. The customer of an unnamed wireless service provider filed a complaint with the CCTS after a promotional offer extended to him over the phone by a sales agent was not honoured when the customer used the provided code to try to access the promotion. When contacted by the CCTS, the service provider said the promotional...