Telus’s Mobile Klinik has announced Thursday that it has partnered with a company that offers a platform to more efficiently repair and refurbish devices.
Baltimore-based Apkudo provides automation technology called the Circular Industry Platform, which it said will help Mobile Klinik “streamline device testing and grading, reduce operational risks, scale operations, and ensure that every refurbished certified pre-owned device meets the company’s rigorous standards,” according to a press release.
“This means customers will now benefit from greater transparency around the lifecycle of their devices, along with a wider selection of certified pre-owned options available at Mobile Klinik and TELUS store locations…
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By Ahmad Hathout
The Independent Telecommunications Providers Association (ITPA) is urging the CRTC this month to reject a request from Telus to destandardize a form of legacy voice interconnection service in its operating territories because it would allegedly leave new competitors at the mercy of commercial negotiations with the dominant telco with no regulatory backstop.
Telus filed a request in early August asking the CRTC to destandardize and therefore no longer make available to new competitors legacy interconnection technology called time-division multiplexing (TDM) because it claims it hasn’t had a new customer on that technology in over three years and because…
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Telus International announced Wednesday its rebrand to Telus Digital, to align more with its focus on “digital-first experience across every service it delivers to clients.”
“Since our company’s inception in 2005, and throughout its evolution to TELUS Digital, we have advanced our leadership in the global customer experience industry and become a trusted partner to the world’s largest and most disruptive brands on the strength of our technology capabilities and expertise, and the grit and dedication of our team,” Jason Macdonnell, Telus Digital’s president of customer experience.
“Today’s official rebrand to TELUS Digital aligns our company name even closer with our…
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Telus announced the launch Wednesday of SmartEnergy, an app that the telco said will help Canadians save on energy bills and reduce their environmental footprint by automating energy use.
Subscribers of the service connect their smart devices, such as thermostats and wall outlets, into Telus’s SmartHome+ app, which will automatically adjust home temperatures settings and power down unused devices.
Telus says it is expecting subscribers to save an average of 15 per cent on their energy bills, depending on their province, home type and heating source. Most of those savings will come from setting automated routines, Telus says in its FAQ.
Users…
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Telus announced Wednesday a partnership with Mila, the Quebec Artificial Intelligence Institute, to mutually “develop artificial intelligence (AI) for the benefit of society.”
The Vancouver-based telecom and the Montreal-based research institute “will explore state-of-the-art AI technologies and potential industry impacts for the benefit of Canadian customers,” a press release said.
“Translating generative AI’s groundbreaking capabilities into real solutions is a critical step in realizing amazing outcomes for our customers and communities,” Jaime Tatis, chief insights officer at TELUS, said in the release. “Through our collaboration with Mila, TELUS is dedicated to fostering the growth of AI talent in Canada and to building state-of-the-art…
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Telus announced late last week that it’s putting more streaming services into its EnContinu+ bundle for Telus and Koodo customers in Quebec.
Subscribers to the service will now get two options: a basic plan, which includes Netflix with ads, Club illico, Amazon Prime Video, and Telus Films and Series for $25 per month; and a premium plan, which all of the above and Netflix without ads for $38 per month. The bundles also include the Amazon Prime shipping service, whose subscription alone would give subscribers access to the video service.
“By bringing three of Quebec’s most popular streaming services into one plan, EnContinu+…
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Telus said Thursday it is participating in a U.S. Department of Commerce initiative to support the development and deployment of trustworthy and safe artificial intelligence.
The U.S. AI Safety Institute Consortium, announced in February, will “unite AI creators and users, academics, government and industry researchers, and civil society organizations in support of the development and deployment of safe and trustworthy artificial intelligence (AI),” a Commerce Department press release said.
Telus will be joining more than 280 artificial intelligence stakeholders in the initiative.
“At TELUS, we are determined to harness the power of technology to create a better future,” Pamela…
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As Jasper residents began returning home last week after being forced to evacuate in late July due to ongoing wildfires in the area, Telus technicians have been onsite at the Jasper Re-Entry Centre to provide immediate technical assistance and connectivity solutions for the community.
Telus customers can also pick up free temporary wireless home phone and internet solutions at the re-entry centre, located at Commemoration Park, 1324 Pyramid Lake Rd., Telus said in a press release last Friday.
“Over the past few weeks, TELUS crews have been working around the clock in the Jasper area to maintain critical…
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Telus International, rebranding to Telus Digital Experience later in the third quarter, announced last week the launch of Telus Expert Messaging, a generative AI (GenAI)-powered asynchronous messaging tool available 24/7 through the My Telus app.
This new customer support tool provides flexible two-way interactions that allow customers to start, pause and resume conversations at their convenience, eliminating wait times associated with traditional phone and live chat queues, a Telus International press release says.
The tool “lets TELUS customers access human support whenever it is most convenient for them, 24×7, by sending…
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Telus announced Tuesday, in partnership with Android, it is opening the fourth edition of its Telus Esports Series tournament to gamers across North America for the first time.
Happening this fall, Telus Esports Series 4 will feature the games Apex Legends, Rocket League and Valorant, powered by Telus Arena, a nationwide gaming platform that supports and empowers esport players, explains a Telus press release.
Canadian and American gamers aged 15 and up can now register and qualify at www.telus.com/tes4 by Sept. 22 at 11:59 p.m. ET to play for a chance to win from a…
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