TORONTO – Telus today announced the launch of CallCentreAnywhere, its new contract multimedia contact centre.
Billing it as “a full-featured, on-demand IP contact centre solution that eliminates capital costs, cuts operating costs by 50 per cent, and greatly reduces the technical complexity of implementing and supporting a multimedia contact centre,” Telus has already secured more than $12 million in contracts from this.
"Telus is committed to offering integrated solutions that give our customers a competitive advantage in the market," said Joe Natale, president, Telus Business Solutions, in a release.
"CallCentreAnywhere changes the dynamics of call centres and is attracting…
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WINNIPEG – Business travelers on their way into our out of Winnipeg can now get Wi-Fi in the provincial capital’s airport.
Telus and the Winnipeg Airports Authority today announced a new data and voice initiative at Winnipeg International Airport that includes a managed wireless local area network (WLAN) and public Wi-Fi services for travelers, the Winnipeg Airports Authority, and airport tenants.
The new services expand wireless data capabilities throughout the airport, providing tenants, employees and travelers with high-speed access to the Internet and other data networks throughout the facility.
"This level of wireless connectivity will benefit our businesses and…
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OTTAWA – A number of Canada’s leading information technology companies (Rogers and Bell, for example) have united to urge the government to modernize the Telecommunications Act in order to promote the government’s entire agenda of competition, investment and commercialization.
The urging comes in a submission to the federal government’s Telecom Policy Review (TRP) delivered by the CATA-CAIP TelecomACT Working Group, a high-level panel drawn from the Canadian Association of Internet Providers (CAIP), and its parent organization, the Canadian Advanced Technology Alliance (CATA). Industry members included: MTS Allstream, Bell, Ericsson, MCI, Nakina Systems, Rogers, Telesat, Telus, Eagle.ca, AOL, Orbit.com, NetIdea.,…
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HAMILTON, ON – The leading news source for the Canadian cable, radio, television and telecom industry is growing again.
While other industry publications cut back, www.cartt.ca is adding to its editorial team. Besides editor and publisher Greg O’Brien, www.cartt.ca now has a total of four other editors now covering the Canadian industry.
Glenn Wanamaker will be our Quebec Editor. He is a freelance broadcaster and journalist, with 25 years experience in the broadcast industry, including 15 in Quebec. Based in Quebec City, the bi-lingual Wanamaker will keep his finger on the pulse of the industry in the province where…
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AT LAST COUNT, THERE WERE 103 submissions to the three-person panel in charge of Industry Canada’s Telecom Policy Review.
Boy, do they have some summer/fall reading in front of them.
Not counting appendices, Telus’ submission is 266 pages. Bell’s submission is on a CD ROM and is over a thousand. I wish Dr. Gerri Sinclair, Hank Intven, and André Tremblay the best of luck wading through this sea of advice, recommendations – and in some cases, outright silliness. They’re all telecom talents and will come up with something good, we hope.
Players have until September 15th to respond to…
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EDMONTON – According to the Telecommunication Workers Union (TWU) and the B.C. and Alberta Federations of Labour, four Calgary radio stations refuse to run radio spots in support of locked-out Telus workers. The radio campaign calls on customers to disconnect from Telus.
The 30-second radio spots, which start today, will run four-to-five times daily in Edmonton, Fort McMurray and throughout B.C. It’s considered a “heavy rotation,” notes Alberta Federation of Labour (AFL) President Gil McGowan, of the three week campaign, with a substantial budget of over $250,000 ($120,000 going for Alberta placement).
The four radio stations allegedly refusing to…
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OTTAWA – Monday was deadline day for submissions to Industry Canada’s Telecom Policy Review Panel.
Not surprisingly, all stakeholders are calling for massive changes, with each pointing towards different ways to change telecommunications policy in Canada. Featured here are snippets from the Bell Canada, Telus and CCTA submissions. Look for more on this from www.cartt.ca as we wade through the submissions –everything from the large stakeholders in this story to the angry Telus workers complaining that the company is blocking their web access.
Bell Canada – change everything, promote ICT and R&D The country’s largest telco says that the…
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LIVING IN THE BIG CITIES, it’s easy to forget – or to never think about – what it’s like in smaller, more remote communities.
A few months ago, I mentioned to a small operator how a far larger MSO still had some substantial 330 MHz and 450 MHz cable systems remaining to rebuild (with just a little mocking disdain in my voice). His response was a little bit sarcastic, wondering what’s wrong with systems like that, since much of his programming and data was still being delivered over such plant to presumably happy customers.
It cleared my head and…
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BURNABY – While Telus says that more than half of its unionized employees are crossing the picket lines, the Telecommunications Workers Union says that’s not so.
"It appears that Telus is trying to damage our morale with these statements, but their ploy isn’t working," said TWU president Bruce Bell in a release.
"Since the beginning of this dispute, I’ve been saying that we have the support of 86% of our members. That’s the percentage that voted ‘yes’ when we conducted our strike vote last year. Now we can offer a precise estimate of the number of members who are…
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GATINEAU – The CRTC Thursday asked the industry how it should – or if it should – regulate TV on the mobile phone handset.
As reported last month by www.cartt.ca, this issue has been emerging from behind the scenes throughout 2005 as both Bell Mobility, Rogers Wireless and Look Communications announced plans to offer television channels to its mobile customers.
When those announcements happened earlier this year, the Canadian Association of Broadcasters sent a letter to the Commission asking it to make a determination as to how TV to the handset should be regulated under the Broadcast Act.
“In…
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