TORONTO – Wireless service providers and phone manufacturers in Canada take note. Your customers are not happy.
The J.D. Power and Associates 2007 Canadian Wireless Customer Satisfaction Study released Wednesday indicates customer satisfaction has decreased considerably since 2006.
Now in its third year, the study examines perceptions of wireless customers with their service, the phone itself and their retail experience.
Overall customer satisfaction with contract service this year declined by 18 points, from an average of 675 on a 1,000-point scale in 2006 to 657 in 2007.
In the prepaid service segment, overall customer satisfaction averaged 652, down from…
Continue Reading
TORONTO – A weekend of free Movie Central programming is coming up in western Canada.
The free preview goes from 6 p.m. MT (5 p.m. PT) on Friday, Nov. 9 to Sunday, Nov. 11 at midnight. It will be available through Shaw Communications, as Bell ExpressVu, MTS, SaskTel, TELUS, Access Communications, and Westman Communications.
During the free preview, viewers can see first-run Hollywood hits and the newest HBO and Showtime series, including episodes of Dexter, Flight of the Conchords, Entourage and Californication, and feature presentations such as The Last King of Scotland, My Super Ex-Girlfriend, School for Scoundrels and…
Continue Reading
MONTREAL – With Industry Canada preparing to auction off new wireless frequencies in the new year (and nearing the announcement of the rules surrounding that auction), Videotron is keeping up the pressure so it can too can get a piece of the action, more cheaply than in a wide open auction.
In a speech to the Metropolitan Montreal Board of Trade Thursday, Videotron president and CEO Robert Dépatie relaunched his company’s attack against the three existing wireless carriers, saying they’re afraid to see “real competitors who’ll offer better prices and will force them to reduce their own rates.”
At…
Continue Reading
VANCOUVER – Third quarter revenue increased 4.5% to $2.31 billion compared to the third quarter of 2006, reports Telus this morning.
The performance in the quarter ended September 30th was driven by 9% growth in both wireless revenue and wireline data revenue, partially offset by ongoing declines in local and long distance wireline revenues. Consolidated earnings before interest, taxes, depreciation and amortization (EBITDA) increased 3.6% to $987 million due to an increase in wireless EBITDA of 8%, while wireline EBITDA decreased by 1%.
Net income in the quarter was $410 million and earnings per share (EPS) were $1.24, up…
Continue Reading
MONTREAL – Telus has won a long-term contract to provide the information technology infrastructure for the Western Canada-based operations of the Yellow Pages Group.
YPG is Canada’s largest directory publisher and the contract is valued at approximately $90 million, said Telus. The exact length of the deal was not disclosed.
“We are pleased to entrust Telus with the day-to-day support of our information technology infrastructure,” said Yvan Proteau, YPG’s chief information officer, in the press release. “This allows us to focus on strategic issues, drive the business forward and support our growth strategy.”
Under the agreement, Telus will provide…
Continue Reading
VANCOUVER – Dow Jones has ranked Telus among the world’s top economic, environmental and social leaders by naming the company to the Dow Jones Sustainability Index for the seventh year in a row.
Telus is the only North American telecommunications company on it and one of just 10 Canadian businesses across all sectors included in the global index.
The index’s judges gave Telus high marks for corporate governance, risk and crisis management, privacy protection, environmental reporting, human capital development and stakeholder engagement, says the company’s press release.
“At Telus, we are committed to being a good corporate citizen and…
Continue Reading
TORONTO – Score Media (owners of sports channel The Score) announced the launch of ScoreMobile 2.0 today.
As the two-dot-oh would suggest, this is the next stage of the company’s mobile app and is currently available across Canada on Telus, with other carriers coming “in the near future,” says the press release.
"With nearly 20,000 registrants to date, ScoreMobile 1.0 has been the most successful mobile application of its kind in Canada," said Benjamin Levy, senior vice-president, Score Media Ventures, in a press release. "Now with ScoreMobile 2.0, we are going to give those hardcore sports fans more of what…
Continue Reading
OTTAWA – All the local dignitaries in the nation’s capital converged on Telus House Friday as it celebrated its grand opening.
215 Slater Street, says the company, is now one of the most energy-efficient and environmentally friendly buildings in Ottawa. Telus House is a Leadership in Energy and Environmental Design (LEED) "silver" designed facility.
Located at the corner of Bank and Slater Streets, the 160,000 square-foot, nine-floor facility was toasted by dignitaries including Rahim Jaffer, Member of Parliament for Edmonton-Strathcona and Chair of the federal Conservative Caucus, the Honourable Jim Watson, Ontario Minister of Health Promotion, Ottawa mayor Larry…
Continue Reading
TORONTO – The newest technical trial from Rogers Wireless will certainly put a dent in the debate on whether or not the cutting edge in telecom can be found in Canada.
Following the successful expansion of its high-speed HSPA network to 25 Canadian markets earlier this month, Rogers today announced it has begun field trials of its 7.2 Mbps wireless data service.
The Brampton and Montreal trials utilize 3.5 generation wireless HSPA/UMTS technology (High Speed Packet Access/Universal Mobile Telecommunications System), enabling a peak download speed of 7.2 Mbps, by far the fastest in the country, or anywhere.
Rogers, which…
Continue Reading
SOME FILED REAMS of digital paper with the Commission (Rogers Communications’ submission was 132 pdf pages and a few appendices), while others were more concise (Shaw’s was just nine pages, plus a couple of research reports)
Anyway, we’ve read more than a few thousand words and identified what appear to be the primary issues facing the CRTC with its review of the policies governing broadcast distribution undertakings (all licensed video providers) and specialty services. The hearing is set for February 4 in Gatineau.
Below is a bit of a synopsis of what the BDUs are asking for and what…
Continue Reading
