TORONTO – Following in the steps of Telus and Shaw, Rogers opened the doors on its new retail store concept Thursday in Toronto, a concept that it says puts the emphasis on service and community.
Customers will now receive more tailored one-on-one service, more of the latest technology and products, and more ways to stay connected and entertained than ever before, in a friendly and interactive retail environment, according to the press release.
"This store opening is part of a larger retail transformation to enhance how we service and sell to our customers”, said retail VP Sian Doyle, in the release. …
Continue Reading
TORONTO – Telus’ Koodo Mobile and SaskTel ranked highest in customer satisfaction with wireless providers in their respective regions for a second year in a row, according to the J.D. Power and Associates 2012 Canadian Wireless Customer Satisfaction Study.
The study, based on responses from 14,000 mobile phone users between October 2011 and March 2012, examines the perceptions of wireless customers with their service, mobile phone (for both traditional mobile phones and smart phone devices) and retail experience. Satisfaction is measured across network quality, cost of service, account management, offerings and promotions, customer service, handset, and sales process. Carriers are…
Continue Reading
VANCOUVER – Telus withdrew its share conversion proposal just hours before the plan was to be put to a vote at its annual general meeting of shareholders on Wednesday morning.
The company said in a statement that it decided against the move in large part because of a campaign led by the U.S.-based hedge fund Mason Capital Management which it accused of using empty voting trading tactics designed to defeat the plan. Empty voting is buying shares to vote them while simultaneously short selling shares in the same company, a practice that Telus called “troubling” noting that it gives a fund more…
Continue Reading
EDMONTON – Telus has announced plans to spend $2 billion in Alberta over the next three years to further expand its wireless and wireline broadband networks.
In addition to hiring 750 people across the province this year, the investment will also help to extend its 4G LTE wireless network to seven new communities, connect 18 remote and geographically challenging communities to its broadband Internet, and further extend its Optik TV service to reach almost 70% of Alberta households by the end of this year.
"We will continue to expand wireline broadband access to rural and remote communities and deliver 4G LTE, the…
Continue Reading
OTTAWA – Canada’s biggest telecom companies have joined forces in calling for a national set of standards to regulate wireless contracts.
In a shared position statement submitted to the CRTC on Thursday, the regulatory heads of Bell, Rogers, Telus as well as the Public Interest Advocacy Center (PIAC), on behalf of the Consumers’ Association of Canada and Canada without Poverty, said that there is “a clear need” for the Commission to “lead an initiative involving all stakeholders with the ultimate objective of bringing cohesion and uniformity to this area for the benefit of consumers and the industry alike”.
Noting that five…
Continue Reading
OTTAWA – The use of a package-based auction bidding format could benefit all participants, says the head of Wind Mobile, but he still has questions about whether Bell Canada and Telus Corp. will be allowed to bid separately under Industry Canada's proposed new 700 MHz wireless spectrum auction rules announced last week.
In an interview with Cartt.ca on Friday, Anthony Lacavera, chairman and CEO of Wind Mobile, notes based on the definition of associated entities contained in the consultation, it’s still not clear whether Bell and Telus will be considered one bidder or two. “This is…
Continue Reading
VANCOUVER – Telus is giving TV viewers more to ‘Tweet’ about with a free Twitter app on its Optik TV service.
The app wraps around part of the perimeter of the television screen, allowing users to Tweet while simultaneously watching TV programming and even follow what others are saying about their favourite show through 'TV Tweets'. Offered free as part of the Optik TV subscription, the Twitter app uses the standard Optik remote control.
“We are committed to enabling a truly connected home, offering new ways for our Optik TV customers to stay connected with their friends while still enjoying television," said chief marketing officer David Fuller, in the…
Continue Reading
OTTAWA – Industry Canada is proposing to switch from a single licence auction format to one where bidders would place a single bid on a package of licences. The department released its proposed 700 MHz licensing framework on Wednesday afternoon.
This new format, called a combinatorial clock auction (CCA), would enable a bidder to bid on a specific set of licences, or a package. This is different from the previously used simultaneous multiple round ascending (SMRA) auction where each bidder had to place bids on all the individual licences it wanted.
There are a number of benefits…
Continue Reading
OTTAWA – Small local telephone companies operating in rural regions of Ontario and Quebec have enjoyed special protection from competition for long enough and now is the time to open up their markets to cable competitors, its competitors and potential competitors have told the Governor-in-Council.
The Ontario Telecommunications Association (OTA) and the Association des Compagnies de Téléphone du Québec Inc. (ACTQ) fear that if their markets are fully opened to competition, they will suffer severe financial impacts that could put them out of business (as they have noted on Cartt.ca). They are urging the Governor-in-Council to…
Continue Reading
TORONTO – Travel+Escape HD is available in approximately 1.1 million homes across Canada after launching on Rogers, Cogeco, Telus and EastLink on Tuesday.
Owned by GlassBox Television, the travel and adventure themed channel is available on free preview for the next three months. Viewers will be able to watch programs such as Lonely Planet’s Roads Less Travelled as well as Anthony Bourdain’s The Layover, Fishing Adventurer and Cottage Life, in addition to new commissioned series Destination Fear and Scam City.
“Travel+Escape HD fulfills our commitment to giving our viewers the ultimate entertainment experience,” said programming EVP Vanessa Case, in the announcement. “Being able to watch our quality travel and…
Continue Reading
