EDMONTON – Stollery Children's Hospital has become the first Alberta hospital to offer the Upopolis social network to their young patients.
Powered by Telus Health and created by Kids' Health Links Foundation (KHLF), Upopolis.com is Canada's only private, secure and trusted online social network designed for kids and teens receiving medical care in hospitals and clinics. The site offers access to medical content written in kid-friendly language so patients can better understand their diagnosis and treatment plan, plus enables connections with other patients who share similar diagnoses through public and private discussion groups.
In addition to remaining securely and privately…
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GATINEAU – In an unsurprising decision, the CRTC denied Bell Canada’s request to review and vary the decision which gives third party independent Internet service providers access to incumbent networks’ newest fibre infrastructure.
Bell had submitted a Part 1 application to the CRTC to review and vary Telecom Regulatory Policy 2015-326 that states incumbent telecom providers must introduce a “disaggregated wholesale broadband access service” (DBS) so that independent ISPs gain access to FTTH (fibre to the home) facilities.
In a nutshell, Bell believes the CRTC’s decision has unfairly changed the rules governing fibre-to-the-home broadband networks by mandating…
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TORONTO – Bell Media’s The Comedy Network is readying new series and epsiodes as it preps for a free preview from June 30 – August 4.
The new content includes the linear TV premiere of the CraveTV original hit Letterkenny and the new series Wrecked (pictured), a half-hour single camera comedy that follows a group of plane crash survivors trying to make a new life for themselves on a deserted island. It also includes a marathon of The Detour, the return of Angie Tribeca, and new episodes of Just For Laughs: All Access.
The Comedy Freeview is available on TV service…
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Urges all to be more transparent, too
TORONTO – The federal privacy commissioner urged telecommunications companies to stand up to police if they ask for subscriber data without a court order.
Daniel Therrien made the plea Wednesday in a keynote address to the annual Canadian Telecom Summit in Toronto, complaining that police are trying to re-open the fight over lawful access to metadata and subscriber data he thought ended with the 2014 Supreme Court of Canada decision.
That ruling said police need a court order for subscriber information unless it is an emergency. But several law enforcement bodies, including RCMP commissioner Robert…
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WINNIPEG – An independent proxy advisory research firm is recommending that MTS shareholders vote in favour of BCE’s proposed $3.9 billion acquisition of the regional player.
Institutional Shareholder Services (ISS) offered the recommendation in a report released Tuesday. The special meeting of MTS shareholders will take place June 23 at the Fort Garry Hotel in Winnipeg, and the MTS Board of Directors has unanimously recommended that shareholders vote to approve the deal.
“A vote FOR is warranted based on a review of the terms of the transaction, in particular, the implied premium and the reasonable strategic rationale”, ISS said in the report. “Shareholders have the…
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Sees no way to add video to Unlimited offer
TORONTO – Despite having spent $2 billion so far on spectrum, plus a network build, then an upgrade to LTE all between 2010 and now, Vidéotron sees more spending on the horizon as 5G approaches. So today its CEO called on the federal government to maintain “spectral balance” when formulating the rules around the next auction of low frequency spectrum in the 600 MHz range.
In a keynote speech to the Canadian Telecom Summit on Wednesday morning, Manon Brouillette noted the sheer pace of technological change in our industry, remembering she spoke…
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Commission should also call Quebec government on the carpet
TORONTO – The CRTC should bring back informal closed door meetings with the industry to improve the regulator's knowledge, cool down temperatures at formal hearings and allow some things to be said that are avoided in open hearings, said Mirko Bibic, Bell Canada’s chief legal and regulatory officer.
He made the suggestion Tuesday during the annual regulatory blockbuster panel at the Canadian Telecom Summit in Toronto, a session where provocative and entertaining arguments are often made.
“The (hearing) process has become ‘overly judicialized’,” Bibic (pictured, right, with PIAC's John Lawford) said. “I think…
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TORONTO – There’s no shortage of speeches, books, news articles, research papers and executive presentations on the value of improving customer experience to the bottom line.
But the message still hasn't sunk through to some executives, a customer experience panel at the annual Canadian Telecom Summit in Toronto heard on Monday.
”Customer experience is still one of those things people pay lip service to,” said Aaron Nielsen (pictured, centre with Stacey Sandison at left and Arleen King at right), president of ThinkCX Technologies, a Vancouver company whose analytics platform helps predict customer behaviour. “There's not a carrier in North America that…
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TORONTO – TV service providers offering cost and channel choices through skinny basic TV programming packages receive higher marks in customer satisfaction, according to new data from J.D. Power.
The Canadian Television Provider Customer Satisfaction Study measures overall satisfaction with television service providers based on six factors (in order of importance): performance and reliability; cost of service; programming; communication; billing; and customer service. The Canadian Internet Service Provider Customer Satisfaction Study is based on five factors (in order of importance): performance and reliability; cost of service; communication; billing; and customer service. Both studies were released Thursday.
Videotron ranked highest in…
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GATINEAU – The basic service objective (BSO) hearing changed mid-stream when CRTC chair Jean-Pierre Blais made the unprecedented move of delivering a statement declaring broadband “vital” to Canadians. After that, a National Broadband Strategy (NBS) – what should it look like, how do we get there and the role for the Commission – became a huge part of the discussions.
In his April 18 address to the hearing, he asked parties to think about these and other issues related to an NBS and present potential policies.
When Rogers Communications appeared before the commission in April, it raised the concept of a…
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