OTTAWA – While complaints over telecom and Internet services continue to fall, Canadians are still unclear about the terms of their service contracts, says the Commissioner for Complaints for Telecommunications Services (CCTS).
In its mid-year report released Thursday, CCTS said it accepted 3,955 complaints between August 1, 2016 and January 31, 2017, down by more than 600 from the 4,562 complaints received in the same period a year earlier.
The report says that non-disclosure or misleading information about contract terms was once again the most commonly raised issue (10.7% of all issues), followed by complaints about incorrect charges at 9.4% and…
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TORONTO – ZoomerMedia's OneTV is getting fit for spring with a fresh tagline and a new original new fitness series.
Anjelica’s Dance Workout, which will debut April 3 and air daily at 8:00 AM ET and 7:00 PM ET, is a new 30-minute exercise show that incorporates Flamenco, Bellydance, Brazilian, Irish, and contemporary world dance into an easy-to-follow and fun cardio routine for all ages, shapes, and sizes. Executive produced by ZoomerMedia founder Moses Znaimer, the show stars Toronto-based dancer, actor and comedienne Anjelica Scannura (pictured below). Click here for a promo.
While OneTV’s genre remains the same, the new…
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CAPE BRETON – Cape Breton Regional Hospital paediatric patients now have access to the social support platform and networking tool Upopolis.
Powered by Telus Health and created by Kids' Health Links Foundation (KHLF), Upopolis.com is Canada's only private, secure and trusted online social network designed for kids and teens receiving medical care in hospitals and clinics. The site offers access to medical content written in kid-friendly language so patients can better understand their diagnosis and treatment plan, enables connections with other patients who share similar diagnoses through public and private discussion groups, and provides patients with a link…
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OTTAWA – While some might say that a review of the Broadcasting Act and Telecom Act has more or less already begun with Heritage Minister Mélanie Joly’s “everything is on the table” consultations on Canadian Content in a Digital World, the federal government’s 2017 budget, released Wednesday, confirmed that a more formal review will begin this year.
While Minister Joly and the federal government have not given any formal indications on where her consultation will lead when it comes to new law or policies (so far, just a detailed summary of her cross-country consultations has been released), the budget…
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TORONTO – Canadian sports fans now have an all-access pass to beIN Sports during a free preview on now through April 19.
The freeview will serve up exclusive access to coverage of the UEFA Champions League quarter-final match featuring Bayern Munich vs Real Madrid on April 12 at 2:45 PM ET, soccer action from LaLiga, Serie A and Ligue 1, and international MotoGP Grand Prix races from Qatar and Argentina.
“From top European soccer to thrilling motorcycle racing, this is an extraordinary opportunity for Canadians to experience a jam-packed month of international sports coverage and to discover all the excitement that beIN…
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OTTAWA – While Canadian viewers continue to cut their TV cords, they still remain a small fraction of the total TV market, says new research released Wednesday.
Ottawa-based research and consulting firm Boon Dog Professional Services said that the big, publicly traded traditional TV service providers – Rogers, Shaw/Shaw Direct, BCE, Videotron, Cogeco, Telus, and MTS, combined lost 202,000 TV subscribers in their respective 2016/2017 fiscal years, up from 160,000 lost in their 2015/2016 fiscal years.
But the report found a shift in trends, noting that the cable companies lost fewer subscribers and that the IPTV providers saw subscriber growth slow significantly.
“The…
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LAST WEDNESDAY, THE CRTC ordered Sugar Mobile, a discount wireless services provider, to stop its unauthorized use of Rogers Communications’ wireless network. The telecommunications regulator found that Ice Wireless, Sugar Mobile’s sister company, had “improperly allowed the end-users of cellular network.”
The CRTC’s decision is welcome news, and reaffirms its commitment to promote facilities-based competition in Canada’s wireless sector.
Ice Wireless is a wireless service provider operating in the Northwest Territories, Yukon and Nunavut. It owns a wireless network in the territories, but has a roaming…
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VICTORIA – Victoria General Hospital has become the first hospital on Vancouver Island to offer the social support platform and networking tool Upopolis to their young patients.
Powered by Telus Health and created by Kids' Health Links Foundation (KHLF), Upopolis.com is Canada's only private, secure and trusted online social network designed for kids and teens receiving medical care in hospitals and clinics. The site offers access to medical content written in kid-friendly language so patients can better understand their diagnosis and treatment plan, enables connections with other patients who share similar diagnoses through public and private discussion groups, and…
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TORONTO – Just in time for March Break, Bell Media’s pop-culture channel Much will kick off a national free preview from March 7 until April 4.
Home to comedy classics South Park, The Simpsons, and American Dad, Much will also serve up new British comedy Brotherhood, genre-busting prank show Fameless, plus the debut of Conan O’Brien’s new Conan Without Borders: Made In Mexico special (pictured).
Much’s freeview is available through television service providers including Bell, Bell Aliant, Cogeco, Eastlink, Rogers, SaskTel, Shaw, Shaw Direct, Telus, Videotron, and several CCSA partners including Westman Communications Group and Tbaytel.
www.Much.com
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GATINEAU – Today, the CRTC announced changes to the proposed final terms and conditions for the mandated mandated wholesale roaming offered by Bell, Rogers and Telus.
The changes, once implemented and approved by the Commission, “will ensure that, among other things, the incumbents’ tariffs (i) reflect the policy established in Telecom Regulatory Policy 2015-177; (ii) define the scope of mandated wholesale roaming to avoid potential anti-competitive behaviour by the incumbents; (iii) recognize the principle that the incumbents are not required to provide access to their networks to service providers and their customers that do not qualify…
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