TORONTO – Seamless customer care experiences directly correlate with a consumer’s view of their wireless provider and appetite to remain a loyal customer, says an annual study by J.D. Power & Associates released Thursday.
According to the J.D. Power 2018 Canada Wireless Customer Care Study, Bell’s Virgin Mobile ranks highest in wireless customer satisfaction for the second year in a row, followed closely Telus’ Koodo Mobile, SaskTel, and Videotron.
The study measured wireless customers’ perceptions of their carrier’s performance and is based on an online survey of more than 5,500 wireless customers in February-March 2018. Satisfaction is measured in two factors: assisted…
Continue Reading
Bell and Telus propose 500MB for $30; Rogers 400MB for $25
GATINEAU – Rogers, Bell and Telus have given the CRTC what it asked for – new data only wireless plans meant to fill a gap the Regulator sees in the market.
A multifaceted wireless decision last month included decreases in wholesale wireless rates, a “no” to Wi-Fi first models, and an early review of the wholesale wireless framework that will again reconsider MVNO rules. However, as part of that, the Commission directed the big three to immediately come up new data-only wireless plans which: must not…
Continue Reading
How a new level of service will help Rogers customers navigate our technological revolution
HE’S BEEN ON THE JOB for a year now and when it comes to the financial performance of Rogers Communications over those 12 months, things have gone rather well for CEO Joe Natale.
The company is adding wireless customers at a very healthy clip, it’s poised to launch a brand new voice-activated video platform this year and the Media side, led by its sports properties, has been performing very well. Friday’s annual general meeting of shareholders was a happy one. It’s been a…
Continue Reading
OTTAWA – Seeking to address a “noticeable gap” in affordable, occasional-use pay-as-you-go wireless plans, the Public Interest Advocacy Centre (PIAC) and National Pensioners Federation (NPF) have asked the CRTC to order the national wireless carriers to offer them.
In an application filed Friday, PIAC-NPF asked the Commission to apply a condition of service directing Rogers, Bell and Telus to make occasional-use retail wireless plans broadly available to consumers in the same manner as the Commission proposed to do with lower-cost data-only plans in its ‘skinny wireless’ decision last month. The application also asks to combine the two proceedings “to…
Continue Reading
TORONTO – The second season of hit drama The Handmaid’s Tale will headline Bravo’s nation-wide free preview that will kick off April 24.
The Bell Media-owned service said that other high profile premieres rolling out during the freeview include original Canadian crime drama series Carter, starring Jerry O’Connell, on May 15 at 8:00 PM ET, plus detective crime drama Hard Sun, which will make its exclusive Canadian series premiere on May 6.
Season two of the Emmy and Golden Globe award-winning The Handmaid’s Tale will debut with a two-episode premiere event on April 29 at 9:00 PM ET. Viewers wishing to catch…
Continue Reading
OTTAWA – Complaints to the Commission for Complaints for Telecom-television Services (CCTS) shot up 73% over last year, led by Canadian wireless customers’ grievances over non-disclosure or inaccurate information about their terms of service.
In its mid-year report released Tuesday, CCTS said it accepted 6,849 complaints between August 1, 2017 and January 31, 2017, up by more than 2,800 from the 3,955 complaints that it received in the same period a year earlier.
While CCTS began accepting TV complaints on September 1st, it received only 846 complaints that contained TV issues. Of those, 230 were solely about TV; in the…
Continue Reading
Nearly 10,000 submissions, most by people who didn’t read the proposal
GATINEAU – The FairPlay Coalition has a fight on its hands.
Last week saw the passing of the deadline to respond to the CRTC’s call for comments on the public proceeding opened to consider the FairPlay Coalition’s call for a new agency to help fight online piracy of content.
In January, the coalition of Canadian artists, content creators, unions, guilds, producers, performers, broadcasters, distributors, and exhibitors proposed the CRTC establish something called the Independent Piracy Review Agency (IPRA), which would assist it in identifying websites blatantly engaged in content theft –…
Continue Reading
TV stations will be moving
OTTAWA – As expected, 30 MHz of an available 70 MHz of new wireless spectrum to be auctioned off next year will be set aside for smaller, regional companies and possible new entrants in an attempt to push additional competition in the Canadian wireless market.
Wednesday evening, just as the federal government shut down for a two week Easter Break, the Ministry of Innovation, Science and Economic Development Canada released the much anticipated framework for the auction of 600 MHz spectrum, a band prized for its ability to both travel long distances…
Continue Reading
GATINEAU – Today the CRTC said no, for now, to Wi-Fi first mobile operators, effectively shutting down the business plan that was Sugar Mobile, it dramatically slashed the wholesale rates network owners can charge others to roam on their networks, and it gave Rogers, Bell and Telus a month to come up with new skinny wireless data plans for Canadians.
While confirming that Wi-Fi first network operators can not roam on cellular networks and become full fledged resellers, and making no determinations on mandated MVNOs, the Commission decided instead to respond to the federal government’s request to re-examine its wholesale…
Continue Reading
TORONTO – Internet service providers of every size and shape (except one big one) have launched a new coalition to rally Ontarians to help them battle large proposed rate increases for utility pole attachments.
While some local hydro companies have been pushing rates far higher, the Ontario Energy Board wants to set a standard rate across the province of $52 per pole per year, far above the current rate of $22.35. The three largest utilities, Hydro One, Toronto Hydro and Hydro Ottawa, have already boosted their rates to $41, $42 and $53.
Such rate increases for pole attachments will only…
Continue Reading
