Telus announced Tuesday it has expanded its Mobility for Good program for low-income seniors and youth emerging from foster care with the launch of a new rate plan, offering 10 GB of 5G+ data for $35 per month.
“This means youth aging out of care, low-income seniors and government-assisted refugees will have the option of choosing a $25/month plan with 3GB of data, or $35/month plan with 10GB data,” says a Telus announcement.
“This new rate plan is another way TELUS is leading with purpose and helping ensure everyone has access to world-leading…
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For the first time in the 15-year history of the Commission for Complaints for Telecom-television Services (CCTS), Rogers has surpassed Bell in consumer complaints about telecom and TV services, according to the CCTS’s 2022-23 annual report, released Tuesday.
Between Aug. 1, 2022, and July 31, 2023, the CCTS accepted a total of 14,617 consumer complaints, representing a 14 per cent increase over the previous year, the report says, noting these complaints included increases in issues about quality of service, roaming charges, and contract disclosure issues.
Of the total complaints accepted by the…
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Telus Health last week announced an exclusive strategic partnership with Clinia, a Montreal-based provider of health-grade search technologies, to transform healthcare navigation and deliver personalized care for individuals.
“By harnessing Clinia’s AI-powered technology stack, TELUS Health aims to streamline provider registry networks management, facilitate seamless interconnectivity and drive improved cost sustainability for payors and providers, eliminating the problems associated with traditional provider registry networks,” which can be expensive to maintain and don’t provide connected and complete information, a press release says.
“The overwhelming amount of health information available online can be incredibly time…
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By Ahmad Hathout
Members of Parliament on the industry committee said Thursday that they want a broad study on mobile wireless prices and want the heads of Canada’s major telecommunications companies in front of them after Rogers announced price hikes to service packages.
MPs said they want to invite to the committee Innovation Minister Francois-Philippe Champagne, Commissioner of Competition Matthew Boswell, Rogers CEO Tony Staffieri and its chief corporate affairs officer Navdeep Bains, Bell CEO Mirko Bibic, Telus CEO Darren Entwistle, and Quebecor CEO Pierre Karl Peladeau.
Some members verbally agreed that they needed Champagne and Staffieri in front of them by…
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By Steve Faguy
MONTREAL — Cogeco CEO Philippe Jetté doesn’t want to discuss when he expects the company will launch a wireless service.
He was pestered with questions from journalists Thursday before the company’s annual general meeting — is it a matter of weeks, months, years? — but repeatedly said that they’re working toward a launch and would announce their plans in the near future. An actual launch is unlikely in the “short term” because “some preparation work remains,” he told analysts earlier.
Jetté expressed some frustration with the length of the process, both in terms of regulatory obligations and the slow pace of…
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By Ahmad Hathout
TekSavvy has filed a Part 1 application to the CRTC asking for a review of a wind down of older coaxial network technology by Cogeco that it said will affect its ability to provide service to its customers.
The large independent telecom relies on Cogeco’s last mile coaxial facilities at two interconnection locations in Burlington and Windsor, Ontario. Cogeco allegedly told TekSavvy that it is migrating wholesale customers to fibre technologies, including to radio frequency over glass technology (RFoG) at the Burlington site as soon as last week with eventual migration at both sites to ethernet passive optical…
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Five Conservative and Bloc Québécois MPs who are members of the Standing Committee on Industry and Technology (INDU), including its two vice-chairs, are calling on the committee’s Liberal chair, Joël Lightbound, to initiate a hearing on the increasing prices of wireless services.
In a letter dated Jan. 8 and obtained by Cartt, INDU committee vice-chairs Rick Perkins (Conservative) and Sébastien Lemire (Bloc Québécois), along with Conservative MPs Ryan Williams, Bernard Généreux and Brad Vis, take aim at Prime Minister Justin Trudeau and the Liberal government’s policy decisions that they claim “are increasing costs for Canadians across…
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By Ahmad Hathout
The federal government’s procurement website published late last month a contract on behalf of the CRTC that requests a report that delves into a comparative analysis of international mobile wireless roaming rates.
The regulator is asking for an in-depth analysis of the rates provided by Canadian carriers versus their international peers in the United States, Mexico, the United Kingdom, Australia, France, Germany, Italy and Japan.
“The study must include an analysis of the factors that may explain the differences (e.g. regulatory, economic, geopolitical, structural and/or technical)” in the pricing between the Canadian and international carriers, according to a statement…
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CRTC also announced more money allocation from third call
The CRTC has formally denied an application by Bell that requested the regulator change the way it collected money for the $750-million Broadband Fund.
Bell requested last December that the regulator stop collecting money from the internet service providers until it has disbursed the money it has collected and to return the money it hasn’t given out. Part of the reasoning is that there have been many more funding programs available since the Broadband Fund was launched and that the unused money held by the CRTC and not distributed could be…
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By Ahmad Hathout
The large telecommunications companies are urging the CRTC to turn away applications asking it to require a pre-production test environment for next generation 911 calls, saying it is unnecessary and too costly.
Some public safety answering points (PSAPs) and the government of British Columbia filed separate Part 1 applications with the regulator asking for it to mandate the ability of these emergency entities to hook up to a pre-production test environment for NG911 so that real 911 calls are not at risk when testing software updates and new features. The NG911 networks are expected to carry multimedia, such…
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