GATINEAU – On Friday, the CRTC’s Internet Code of conduct officially came into force, which is aimed at giving Canadians additional safeguards when dealing with their internet service providers.
The code sets out that ISPs must provide:
easier-to-understand contracts, documentation and policies surrounding service calls, outages, security deposits and disconnections
clearer information about prices, including for bundles, promotions and time-limited discounts
bill shock protection, through notifications when customers approach and reach their data-usage limits
information on the new rules permitting customers to cancel a contract within 45 days, without paying early cancellation fees, if the contract differs from the…
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LONDON and MARKHAM, Ont. — Despite deeming Huawei to be a “high-risk vendor”, the British government announced it will allow the Chinese telecom company to play a limited role in building the U.K.’s 5G wireless networks.
In keeping with guidance from the UK’s National Cyber Security Centre (NCSC), the U.K. government issued a news release Tuesday outlining how high-risk vendors such as Huawei will be allowed to participate in 5G and gigabit-capable infrastructure builds in the country. “High risk vendors are those who pose greater security and resilience risks to U.K. telecoms networks,” reads the UK government release.
The…
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PHILADELPHIA – Comcast executives said Thursday that its subsidiary’s upcoming Peacock service, combined with the cable division’s Xfinity Flex streaming device, will make the most effective revenue-generating streaming ecosystem available anywhere.
Peacock is a streamer which will fill what the company calls a “white space” in the market: a hybrid between a subscription and ad-supported service. It will be a largely ad-supported service with three tiers: 7,500 hours of ad-supported content for free, 15,000 hours of ad-supported content for US$5 (but it, too will be free if you subscribe to a pay-TV company), and an ad-free version of the…
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TORONTO — In a climate where the prevailing feeling is wireless prices in Canada are still too high, a new report from PricewaterhouseCoopers (PwC) suggests Canadians spend less on wireless services than their counterparts in other countries.
In its new report, Understanding affordability of consumer mobile wireless services in Canada, PwC compares wireless spend in Canada to the U.S., Australia and the U.K. for what it calls a “high-level relative wireless affordability comparison against Canada.” When looking at the percentage of income spent on wireless in each of the countries, PwC found that, in 2016, an average Canadian household…
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MONTREAL – Another day, another Quebecor-Bell dispute.
While Bell Media announced today a new bi-lingual Crave service – which includes its French-language pay-TV channel Super Écran – Vidéotron is calling the move “another anticompetitive maneuver by Bell.”
The Quebecor-owned cable company said in a press release Tuesday afternoon it “has been forced to discontinue on-demand access to Super Écran content for its customers,” and that “as of today. Bell is also blocking access to its Super Écran Go app… for Videotron customers who subscribe to Super Écran.
“Videotron is disappointed that Bell is again using its market dominance to place its…
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Interveners will have to sign NDA
MONTREAL and OTTAWA — Bell is ready to test an artificial intelligence-based system it has developed for blocking fraudulent phone calls, and says last week’s decision by the CRTC regarding its application brings it a step closer to launching its technology trial.
According to a Bell news release Friday, its AI-based network technology could potentially block an estimated 120 million more scam calls per month than Bell is able to stop using call-blocking methods currently mandated by the CRTC.
“Our industry has made solid progress in combatting these scam calls, and Bell’s innovative new AI…
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By Denis Carmel
GATINEAU – When the Competition Bureau filed in November its intervention to the CRTC’s wireless policy review, it was expected that the reactions would be spirited, and they are.
First, some objected because the Bureau (and its specially commissioned Matrix Report) reached conclusions based on confidential information and asked that some information be shared. In that regard, Bell and Rogers got what they wanted while CNOC and Telus are still waiting for word from the Commission when it comes to that data. Telus has warned the Bureau’s intervention should be deleted from the record for…
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By Steve Faguy
MONTREAL — Quebecor is demanding the CRTC order CBC/Radio-Canada’s Tou.tv Extra paid streaming service to “cease its activities” because it goes outside the mandate of the public broadcaster and is an unfair competitor against Videotron and other regulated television service providers.
The CRTC isn’t about to go that far, but it has decided to look into whether there is an undue preference case to be made, in particular with a deal Radio-Canada has with Telus that provides Telus’s Quebec customers “exclusive” free access to the service.
Tou.tv Extra is the $7/month paid version of Tou.tv, which offers premium video…
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OTTAWA – NBCUniversal will head to Parliament Hill to lobby on favourable tax measures for the company that has created content in the country, as it prepares to push new products in the new year.
It’s the first time the mega media company out of New York (and of course owned by Comcast Corp.) has registered to lobby the feds after having done so with Alberta and Ontario this past fall. The federal registration, effective January 6, targets Canadian Heritage and seeks to “monitor” and “assist” in the “development of policies that encourage and not hamper the development of film…
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MONTREAL — Connected vehicle device manufacturer Siyata Mobile has hired Jamie Kitson as its new vice-president of sales for Canada, the company announced Tuesday.
Kitson most recently was vice-president of sales for Bell business dealer Preston Mobility, according to Siyata Mobile’s news release.
Kitson’s 15 years of previous sales experience includes positions at Telus Client Solutions, Bell Mobility as Push-to-Talk and IoT Solutions team lead, Rogers Communications as a sales manager and an IoT Solutions sales executive, and Shaw Communications as an enterprise account executive.
Siyata Mobile is a global developer and provider of cellular communications systems for enterprise customers, specializing…
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