OTTAWA – While complaints over telecom and Internet services continue to fall, Canadians are still unclear about the terms of their service contracts, says the Commissioner for Complaints for Telecommunications Services (CCTS).
In its mid-year report released Thursday, CCTS said it accepted 3,955 complaints between August 1, 2016 and January 31, 2017, down by more than 600 from the 4,562 complaints received in the same period a year earlier.
The report says that non-disclosure or misleading information about contract terms was once again the most commonly raised issue (10.7% of all issues), followed by complaints about incorrect charges at 9.4% and…
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VANCOUVER – Tuesday at the Healthy Minds Health Campuses Summit in Vancouver, Telus announced the donation of its new iOS mindfulness app, thinkFull, to the Canadian Mental Health Association BC Division.
ThinkFull is a stress management app aimed at improving the mental health of young adults by helping them monitor and develop coping strategies to manage stress levels, according to the press release.
The app provides personalized mental wellness coaching, allowing people to track their stress levels over time and tap into a library of tips for relieving stress, solving problems and living…
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VANCOUVER – Telus now has over 100,000 new wireless customers after formally closing a deal with Bell that saw it pick up approximately one-quarter of the newly merged Bell MTS' postpaid wireless customers.
The deal, which closed April 1 and is valued at approximated $300 million, also includes 15 dealer locations in Manitoba.
Telus said Monday that select Bell MTS customers will be notified by mail in the coming months that they are transitioning to Telus, and pledged that the customers will keep their same phone number and receive plans, rates and features that match or improve upon their existing MTS plan. Until…
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VANCOUVER – Telus is joining a pilot program in BC that aims to help youth transitioning from foster care to stay connected.
The Vancouver-based company is making Moto G smart phones available to up to 1,000 current and former youth in care. The devices include monthly phone and data plan credits for up to two years, plus unlimited nationwide talk and text, and up to 3GB of monthly data usage.
In addition, Telus will also develop a cell phone app to advise youth about Ministry of Children and Family Development and government programs and relevant information. The phone package will be registered…
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PENTICTON, BC – Telus has named Penticton, Naramata and West Bench as the latest B.C. communities with access to its gigabit-enabled PureFibre network that boasts Internet speeds of up to 250 Mbps upload and download.
Construction work is underway, and Telus said that it anticipates that the build will be complete by the end of the year.
“Telus PureFibre and symmetrical upload and download speeds have reimagined the Internet experience as we know it,” said Telus’ EVP and broadband networks president Tony Geheran, in the news release. “With Internet 250, you can download an HD movie or upload 100 high-resolution photos…
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TORONTO – ZoomerMedia's OneTV is getting fit for spring with a fresh tagline and a new original new fitness series.
Anjelica’s Dance Workout, which will debut April 3 and air daily at 8:00 AM ET and 7:00 PM ET, is a new 30-minute exercise show that incorporates Flamenco, Bellydance, Brazilian, Irish, and contemporary world dance into an easy-to-follow and fun cardio routine for all ages, shapes, and sizes. Executive produced by ZoomerMedia founder Moses Znaimer, the show stars Toronto-based dancer, actor and comedienne Anjelica Scannura (pictured below). Click here for a promo.
While OneTV’s genre remains the same, the new…
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MONTREAL – Telus Health is partnering with Quebec start-up Groupe DOmedic Inc. on digital health technology designed to improve medication management for seniors in long-term nursing care facilities.
To date, most nurses and healthcare professionals working in senior residences rely on paper to record the dispensing of medication to patients, which can result in errors and also lack tracing mechanisms. Electronic solutions such as DOmedic’s xPill PHARMA, when connected by Telus Health to pharmacists through their pharmacy management solution, allow a continuous, real-time flow of information between the staff caring for the elderly patients and the pharmacist. Care teams…
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CAPE BRETON – Cape Breton Regional Hospital paediatric patients now have access to the social support platform and networking tool Upopolis.
Powered by Telus Health and created by Kids' Health Links Foundation (KHLF), Upopolis.com is Canada's only private, secure and trusted online social network designed for kids and teens receiving medical care in hospitals and clinics. The site offers access to medical content written in kid-friendly language so patients can better understand their diagnosis and treatment plan, enables connections with other patients who share similar diagnoses through public and private discussion groups, and provides patients with a link…
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OTTAWA – While some might say that a review of the Broadcasting Act and Telecom Act has more or less already begun with Heritage Minister Mélanie Joly’s “everything is on the table” consultations on Canadian Content in a Digital World, the federal government’s 2017 budget, released Wednesday, confirmed that a more formal review will begin this year.
While Minister Joly and the federal government have not given any formal indications on where her consultation will lead when it comes to new law or policies (so far, just a detailed summary of her cross-country consultations has been released), the budget…
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TORONTO – Canadian sports fans now have an all-access pass to beIN Sports during a free preview on now through April 19.
The freeview will serve up exclusive access to coverage of the UEFA Champions League quarter-final match featuring Bayern Munich vs Real Madrid on April 12 at 2:45 PM ET, soccer action from LaLiga, Serie A and Ligue 1, and international MotoGP Grand Prix races from Qatar and Argentina.
“From top European soccer to thrilling motorcycle racing, this is an extraordinary opportunity for Canadians to experience a jam-packed month of international sports coverage and to discover all the excitement that beIN…
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