TORONTO – An increasing number of Canadians are not only opting for alternative video services, their level of satisfaction is higher for alternatives than for their traditional pay TV service, according to new data from J.D. Power.
The Canadian Television Provider Customer Satisfaction Study measures overall satisfaction with television service providers based on six factors (in order of importance): performance and reliability; cost of service; programming; communication; billing; and customer service. The Canadian Internet Service Provider Customer Satisfaction Study is based on five factors (in order of importance): performance and reliability; cost of service; communication; billing; and customer service. Continue Reading
TORONTO—ISED Minister Navdeep Bains' clarion call Monday for the Canadian telecom industry to slash its wireless and broadband prices re-ignited a heated debate within the industry about the sector's direction.
That debate was on full display on the stage of the Canadian Telecom Summit here Tuesday evening. In a contentious 90-minute session moderated by Cartt.ca editor and publisher Greg O'Brien, senior officials from Bell Canada, Rogers Communications, Telus, TekSavvy Solutions and the Public Interest Advocacy Centre tangled over the industry's current pricing policies and the response needed to the Liberal Government's populist push for lower consumer…
Continue Reading
TORONTO – Telus has struck a technology and innovation partnership with the Nature Conservancy of Canada (NCC) to support its conservation efforts in all 10 provinces.
The three-year, $750,000 agreement will provide NCC with internet connectivity, data capacity, hardware, a wide area network (WAN) and new phone systems, to help more effectively protect nearly 3,000,000 acres (1,214,056 hectares) of natural spaces. This will support direct protection of habitats for more than one-quarter of Canada's most imperiled plants and animals, including 75 of Canada's most endangered species, reads the news release.
"We are proud to be the official technology partner of…
Continue Reading
TORONTO – Canadian communications providers have to become leaders in the debate about the importance of privacy and cyber security to educate consumers, an expert has told a telecom conference.
“They have to be much more vocal,” Ann Cavoukian (pictured), executive director of Ryerson University’s Privacy and Big Data Institute, said Monday at the annual Canadian Telecom Summit in Toronto. “We’ve had a lot of conversations but we need much more to explain to the public: ‘This is your data. Telcos may have custody and control, but they don’t own your data. They don’t have right do what they want…
Continue Reading
Modernized OMNI on the way, too
TORONTO – Watch this (digital) space.
That's the word from Colette Watson, senior vice president of television and broadcast operations at Rogers Media, who told Cartt.ca on Tuesday the media player isn't done with the online TV space after it and Shaw’s failed bet on former streamer Shomi.
"We know we have to deliver content where viewers are. How that's packaged, how that's priced, how that's delivered, is still part of the plan, but we should have something to announce in the next few months," she said.
Watson gave no details on its latest over-the-top live TV…
Continue Reading
TORONTO – ISED Minister Navdeep Bains opened the 2017 Canadian Telecom Summit with a speech outlining a number of new government initiatives, but there was one overarching message that has to burn the ears of the incumbent network providers in attendance who were listening.
That is, your prices are far too high.
“The bigger barrier is prices, which are especially high for low-usage cellphone plans,” the Innovation, Science and Economic Development Minister said in his speech to delegates.
“I get letters regularly from Canadians who are concerned that they are being priced out of the market,” he added in the speech.
“Our government…
Continue Reading
EDMONTON – Telus will invest $4.2 billion in new communications infrastructure and technology across Alberta through 2020, including $900 million this year alone, the company said Monday.
Telus said that the funds will be used to extend its gigabit-enabled Telus PureFibre network directly to thousands more homes and businesses in rural and urban communities, further strengthen 4G LTE wireless service, and continue development and testing on next-generation 5G wireless service, plus support healthcare and education services with new technologies.
These investments are consistent with Telus' capital expenditure guidance for 2017, reads the press release.
"Our sustained investment across Alberta underpins our unwavering…
Continue Reading
TORONTO – Catholic network Salt + Light is launching in high definition on June 4 after recently moving to its new broadcast centre and studio in Toronto.
Produced and operated by Salt and Light Catholic Media Foundation, the channel offers programs, event coverage, documentaries and other hope-filled content of relevance to Catholic viewers in both English and French, as well as select Chinese and Italian language programming.
Telus, Bell and Tbaytel are among the BDUs offering Salt + Light HD.
“We are thrilled to finally have enough support to make this important change and deliver on our viewers’ expectations of quality programming,”…
Continue Reading
VANCOUVER – Telus will invest $4.7 billion in new communications infrastructure and technology across British Columbia through 2020, including $1.2 billion this year alone, the company said Wednesday.
Telus said that the funds will be used to extend its gigabit-enabled Telus PureFibre network directly to thousands more homes and businesses in rural and urban communities, further strengthen 4G LTE wireless service and continue development and testing on next-generation 5G wireless service through the 5G Living Lab in downtown Vancouver, plus support healthcare and education services with new technologies.
Just in time for Canada’s 150th birthday, Telus said that by year end…
Continue Reading
VANCOUVER – Telus employees around the world are pledging to donate one #MillionHours in volunteer time this year as part of the company’s annual Days of Giving campaign.
This year’s events include shoreline clean-ups on Vancouver's coastline, planting trees and community gardens in Calgary suburbs, serving patrons at food banks in the Greater Toronto Area, helping communities impacted by the recent flooding in Ottawa and Quebec, and beautifying community gathering spaces on the east coast.
"One of the hallmarks of Telus' award-winning culture is our team's extraordinary commitment to giving back with our hearts and our hands”, said president and CEO…
Continue Reading
