Telus said Thursday it is participating in a U.S. Department of Commerce initiative to support the development and deployment of trustworthy and safe artificial intelligence.
The U.S. AI Safety Institute Consortium, announced in February, will “unite AI creators and users, academics, government and industry researchers, and civil society organizations in support of the development and deployment of safe and trustworthy artificial intelligence (AI),” a Commerce Department press release said.
Telus will be joining more than 280 artificial intelligence stakeholders in the initiative.
“At TELUS, we are determined to harness the power of technology to create a better future,” Pamela…
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As Jasper residents began returning home last week after being forced to evacuate in late July due to ongoing wildfires in the area, Telus technicians have been onsite at the Jasper Re-Entry Centre to provide immediate technical assistance and connectivity solutions for the community.
Telus customers can also pick up free temporary wireless home phone and internet solutions at the re-entry centre, located at Commemoration Park, 1324 Pyramid Lake Rd., Telus said in a press release last Friday.
“Over the past few weeks, TELUS crews have been working around the clock in the Jasper area to maintain critical…
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The Federal Court of Appeal (FCA) has upheld a lower court ruling in 2022 that found Videotron’s illico set top box platform did not violate patented technology claimed by U.S.-based Rovi, now known as Adeia Guides.
The FCA said in its August 6 decision that Rovi’s appeal was dismissed as “the Federal Court did not make a reviewable error in its obviousness analysis concerning the 870 Patent and the 344 Patent” — two of four patents at the centre of Rovi’s original patent infringement claims against Videotron involving interactive television program guide technology.
In its…
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Telus International, rebranding to Telus Digital Experience later in the third quarter, announced last week the launch of Telus Expert Messaging, a generative AI (GenAI)-powered asynchronous messaging tool available 24/7 through the My Telus app.
This new customer support tool provides flexible two-way interactions that allow customers to start, pause and resume conversations at their convenience, eliminating wait times associated with traditional phone and live chat queues, a Telus International press release says.
The tool “lets TELUS customers access human support whenever it is most convenient for them, 24×7, by sending…
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Competitors are left wondering about rates and implications of five-year access immunity
By Ahmad Hathout
The CRTC on Tuesday ordered the largest telephone companies to provide wholesale access to their existing last-mile fibre networks across the country by February 13, 2025, but is shielding from the regime any new builds for five years.
The order is an expansion of the temporary regime ordered in November 2023 that forced Bell and Telus to provide competitors bundled access to their middle- and last-mile fibre networks in Ontario and Quebec, which has been in force since May 7. The CRTC will keep the existing rates…
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Telus announced Tuesday, in partnership with Android, it is opening the fourth edition of its Telus Esports Series tournament to gamers across North America for the first time.
Happening this fall, Telus Esports Series 4 will feature the games Apex Legends, Rocket League and Valorant, powered by Telus Arena, a nationwide gaming platform that supports and empowers esport players, explains a Telus press release.
Canadian and American gamers aged 15 and up can now register and qualify at www.telus.com/tes4 by Sept. 22 at 11:59 p.m. ET to play for a chance to win from a…
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Telus and Doig River First Nation, in partnership with All Nations Trust Company (ANTCO), the governments of Canada and British Columbia, and the Northern Development Initiative Trust, last week announced ground has been broken on a $19.2-million project that will soon bring Telus PureFibre to several remote communities in Northeast B.C.
The PureFibre expansion project will connect more than 60 households and a dozen businesses in Doig River First Nation, located approximately 70 kilometres northeast of Fort St. John, as well as hundreds of households in another 14 communities, according to a Telus press release.
“This project moves…
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By Ahmad Hathout
Telus reported Friday a 3.4-per-cent decline over the year in mobile wireless average revenue per user (ARPU) in the second quarter, which executives said they are clearly not pleased about but said there are ways to improve outcomes.
For the three months that ended on June 30, the Vancouver-based telecom reported total mobile ARPU per month of $58.49 compared to the $60.56 in the same period last year.
“This was a result of continued intense promotional market activity and heightened competition,” Telus president and CEO Darren Entwistle said on the company’s second-quarter conference call Friday. “Notwithstanding the competitive pressure,…
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By Ahmad Hathout
Bell CEO Mirko Bibic said Thursday that 41 per cent of the company’s new internet subscribers in the second quarter also purchased a wireless plan, which is a testament, he said, to the attraction of the telecom’s fibre product.
Compared to last year’s second quarter, the company also saw an 18-per-cent increase in households bundling wireless and internet bundles where the company has fibre.
“We’re seeing very good bundling success, and that’s adding to the lifetime value of customers,” Bibic said. “Fibre continues to be the growth engine of Bell on the wireline side, and frankly, if you look…
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Rebranding to Telus Digital Experience later in the third quarter, Telus International announced Wednesday the launch of Fuel EX, what it calls “an enterprise-safe generative AI (GenAI) employee assistant to support productivity, creativity and research.”
Fuel EX is the first public launch of an application built on Fuel iX, Telus International’s enterprise-grade AI engine, and is currently in operation at scale within Telus, where 35,000 employees are actively using the software and seeing improved productivity, according to a Telus International press release.
The Fuel EX employee AI assistant gives companies a single point of entry…
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