TORONTO – Telus has eliminated hefty cancellation fees from its customer contacts in a move that it says is designed to further simplify device ownership agreements.
Consumers and business customers wishing to end their agreement early to upgrade to a new Telus device must only pay their device balance, which is the remaining portion of the device credit they received when they purchased their previous device, and is displayed on their monthly bill. Customers wishing to leave Telus must also pay back their remaining device balance plus an “administrative account closure charge” of $50.
"Over the last few years, we’ve worked…
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OTTAWA – Huawei, Telus and Carleton this week signed a more than $1.4 million deal today to establish a research lab dedicated to enterprise cloud services.
Located in Carleton University’s new Canal engineering building, the Huawei-Telus Innovation Centre for Enterprise Cloud Services will give students, faculty and industry an opportunity to research real-world problems associated with cloud computing such as security and performance issues, according to the companies.
“In addition to the joint innovation centre we announced with Telus earlier in the year, this new lab, another strategic partnership with Telus, is dedicated to enterprise cloud services, and underscores our…
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TORONTO – As promised last week, Telus announced Monday the company is lowering its roaming voice and data rates by up to 60%.
With the launch of Telus’ new “clear and simple international travel pricing,” all customers will now get the same low roaming rates when they’re traveling. Separate travel bundles and passes will no longer be required to take advantage of the lowest rate, making it easy and hassle-free for customers to use Telus wireless services when overseas.
"After the launch of our new HSPA+ wireless network in late 2009, Telus was able to offer our customers a…
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TORONTO – Telus customers will soon be able to use Skype on their smart phones and purchase Skype credits through their Telus accounts. In addition, Telus will launch the first Skype edition smart phone in Canada, the LG Optimus Black, the companies announced Thursday.
Skype is a software application that allows users to make low cost voice and video calls and chats over the Internet. With 663 million registered users as of 2010, the company was acquired by Microsoft for US$8.5 billion last month.
Telus said that its partnership with Skype will allow customers to make unlimited Skype-to-Skype voice calls and instant…
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VANCOUVER – Telus and the Telecommunications Workers Union (TWU) have completed a new collective agreement following a series of ratification meetings.
Telus said Wednesday that more than 80% of its employees who cast their ballots in more than 30 communities voted to accept the new contract. The new agreement, covering approximately 12,100 employees nationally, takes effect Thursday and expires on December 31, 2015.
"I am pleased the agreement was endorsed by our team members across Canada," said president and CEO Darren Entwistle, in a statement. "This is great news for Telus, our team members and our customers, enabling us to…
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TORONTO – Telus has launched a new suite of communications services earmarked for companies with less than 100 employees.
The Telus Future Friendly Office was built in collaboration with Cisco and features Cisco Unified Communications technology, including wi-fi capability and extension mobility. Available nationwide, it is designed to help small and medium-sized businesses grow without having to manage a complex system, plus offers “flexible payment options”.
“Telus Future Friendly Office transforms the way SMBs communicate by providing a complete solution designed to help small and medium companies set up and run their office phone and data networks”, said Jim Senko, vice-president…
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TORONTO – Making a passionate case for greater government support of wireless competition, Globalive Group Chairman Anthony Lacavera lambasted the nation’s three incumbent mobile providers, called for a full set-aside of 700 MHz spectrum for newer entrants and urged that the government ease its current restrictions on foreign investment in Canadian telecom providers.
In a wide-ranging keynote at the Canadian Telecom Summit here Thursday morning, Lacavera lit into Rogers Communications, Bell Canada and Telus for raising legal and regulatory challenges to Globalive’s entry into the Canadian market because of its international investors (wireless giant Orascom). Further, he knocked Rogers,…
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Dear Greg,
MY COMPLIMENTS ON YOUR superb coverage of the 2011 Canadian Telecom Summit. I was hoping to grab a chance to speak while we were there, but we didn’t seem to cross paths. Maybe next time.
Regarding this article (CTS 2011: Don’t punish us for being early, good, says Telus’ McFarlane), I noted the following Editor’s Comment which I think it is important to correct:
"(Ed note: However, if Industry Canada likes Videotron’s other idea – to consider the HSPA network-sharing Telus and Bell, or “Belus” as Videotron CEO Robert Dépatie called them Wednesday – as a single entity, neither…
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TORONTO – It’s a message the entrenched telecom incumbents have been hammering home all three days of the 2011 Canadian Telecom Summit: Don’t hate us because we’re beautiful.
Okay, maybe “beautiful” is kind of a stretch, but executives from Bell Canada, Rogers and Telus are dying to make it clear to anyone who’ll listen that while they do have millions of subscribers and excellent profits, they have also been the ones who have taken most of the risks on wireless and other telecom investment in Canada – so how can that mean rules have to be built (like those to…
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VANCOUVER – Telus has added French, English and Mandarin versions of Fox International’s BabyTV to its Optik TV lineup.
Founded in 2003, BabyTV provides commercial-free, original programming for babies and toddlers through distinct daytime and night-time playlists. By day, short episodes are active and engaging, and introduce important learning skills through stories, songs, and loveable characters. At night, soft music, lullabies, and bedtime stories set the mood for sleep.
“Not only are we introducing three language channels targeting different audience groups, the launch with Telus also marks the first time that our content will be available to viewers in Western Canada”, said…
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