TORONTO – The Telus Friendly Future Foundation announced today it donated $150,000 to the Centre for Addiction and Mental Health’s (CAMH) effort in fighting mental illness.
The funding will support the expansion of its ECHO virtual training programs that will help health care workers with their mental health and self-care. In addition, the money will accelerate the development, deployment, and curation of research-informed mental health resources to support frontline health care providers nationally, reads the press release.
“During this unprecedented public health emergency, we are especially focused on supporting our communities’ most vulnerable and enabling urgent funding where it is needed…
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SEOUL and VANCOUVER – Zhilabs, a Samsung company which specializes in network traffic analysis and network automation for telecom companies, announced today its technology will power the Telus Service Operations Centre.
The cloud-native, multi-access and multi-vendor solution called CustomAIr provides end-to-end insight into the customer network experience, according to the press release. “It will enable Telus to extend its network management capabilities for its newly launched 5G mobile network and existing fixed and mobile services more effectively, while maintaining a seamless connectivity experience for its customers,” it adds.
Zhilabs CustomAIr uses advanced machine learning technology and will provide Telus with an…
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OTTAWA — In the third installment of its series of reports looking at network traffic volumes during the Covid-19 pandemic, the Canadian Wireless Telecommunications Association (CWTA) says Canadians continued to use telecom services in June and July at higher rates than before Covid-19.
“The gradual relaxation of mobility restrictions across the country are reflected in the increase in mobile network traffic, with median wireless traffic exceeding pre-Covid-19 levels. Meanwhile, despite some businesses and public spaces reopening, wireline traffic volumes continue to show that many Canadians are still relying heavily on home internet services to stay connected to their workplaces, families,…
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Telus supports Bell’s plan to strike Matrix from the record
By Greg O’Brien
GATINEAU – Of the 11 organizations to respond to the CRTC’s request for comment on Bell Canada’s demand to strike a key economic report from the public record of the wireless policy review proceeding, only one supports the idea.
Bell has asked the Commission to remove a report from the official record of the policy review which underpins the Competition Bureau’s submission to the CRTC that a modified, but mandated, mobile virtual network operator regime must be established. The Bureau’s final comments and the report done by Matrix Economics…
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Looking at fines for each of up to $1.25 million
By Denis Carmel
GATINEAU – High long-distance termination rates could provide an incentive to competitive local exchange carriers to increase traffic there because it could be beneficial financially in an era where many phone customers have unlimited long-distance plans. However, a common retaliation approach by incumbents delivering said traffic is to reduce the capacity of certain circuits by carriers.
This is what is detailed in a decision issued Friday where the CRTC put an end to a dispute that started in August 2018 where Telus asked the Commission to Continue Reading
VANCOUVER — Just in time for the Stanley Cup Playoffs, Telus today launched the new NHL on Optik app which allows Telus Optik TV customers to follow their favourite teams throughout the NHL playoffs season.
Providing live standings, scores, schedules and games in one convenient location, the app can be accessed anytime within the apps menu via the “apps/interactive” button on the Optik TV remote control or by tuning into channel 910. The app can also be viewed directly from the home screen on the TV.
For more information about Optik TV, please click here.
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LONDON, U.K. — Winning four out of seven awards for mobile network experience, Telus has been picked as the top wireless operator in Canada by mobile analytics company Opensignal in its latest report, released this morning.
Opensignal’s bi-annual Canada Mobile Network Experience Report awarded Telus top honours in the categories of video experience, voice app experience, download speed and upload speed. Telus scored a draw with Bell for 4G coverage experience, while Rogers was chosen as the top provider in the category of 4G availability.
In the final category — games experience, which is a new category this time —…
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TORONTO — Although Ontario residents more often say they prefer to have medical appointments in-person or by phone call, rather than consulting with a doctor virtually, 65% of Ontarians report they are comfortable or somewhat comfortable having a virtual care consultation through a third-party service covered by the Ontario Health Insurance Plan (OHIP).
That’s according to a new virtual care survey conducted by Nanos Research on behalf of Telus Health, which has become a primary virtual care supplier. Part of the aim of the survey was to gauge how the Covid-19 pandemic has affected Ontario residents’ use of medical care…
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By Greg O’Brien
GATINEAU – The federal government’s Competition Bureau was a rather prominent player during the now 16-months long CRTC process reviewing the regulations governing the wireless market in Canada.
UPDATE, Aug. 7: Please see the bottom of this story for an update from the Competition Bureau.
Last year the Bureau fought the carriers and the Commission for access to confidential data from Canadian wireless companies so it could do its own “objective economic analysis” of the market, telling the Commission in 2019 the “information that we are seeking is critical to our ability to make an evidence-based submission…
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VANCOUVER — Telus announced Tuesday it has decided to continue with the company’s current remote working arrangements for its employees until 2021, in response to the ongoing Covid-19 pandemic.
“Telus feels it is important to provide team members and their families with the necessary information, clarity and support as to the continuation of the current work arrangement remaining in place from now to the conclusion of 2020 at a minimum, so they can manage the logistics and responsibilities of their professional and personal lives through the back-to-school period and the fall/early winter timeframe,” reads the Telus news release.
According to…
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