JOHN’S, CHARLOTTETOWN, HALIFAX, MONTREAL, REGINA and YELLOWKNIFE — Telus today announced it is expanding its Mobility for Good program across the country, including in Northern Canada, to provide youth leaving foster care with free smartphones and data plans for two years.
Starting today, in collaboration with Children’s Aid Foundation of Canada (CAFC), Telus’ Mobility for Good program is expanding to Newfoundland, Prince Edward Island, Nova Scotia, Saskatchewan and Northern Canada. In addition, in partnership with CAFC and youth centres of Quebec, the Mobility for Good program is being extended to more regions in Quebec.
Telus…
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Shaw, Videotron say up to half of legit porting requests were denied
By Greg O’Brien
GATINEAU – Last month, the wireless industry launched new measures to try to stem the rising tide of wireless number porting fraud. It lasted only a week.
Complaints from Videotron and Shaw Communications filed with the CRTC on August 20th said the Canadian wireless industry’s new enhanced process to identify phone numbers which criminals were attempting to steal were far too often rejecting legitimate number porting when customers were attempting to switch from Rogers to Freedom, for example.
Wireless number porting fraud, or SIM-swapping fraud, or port-out scams,…
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VANCOUVER — Just in time for back to school, Telus is selling youth-sized critter masks as part of the Telus Friendly Future Foundation’s fundraising initiative supporting Covid-19 relief efforts across the country, the company announced Wednesday.
Telus first started selling reusable cloth masks featuring critters from its advertising back in June. Now, for a limited time, youth-sized masks are on sale in packs of three for $35, which is $10 cheaper than the original price. Proceeds go to the Telus Friendly Future Foundation.
Masks can be purchased on telus.com as well as in select Telus stores.
“With many Canadians preparing for…
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By Denis Carmel
GATINEAU – In the lengthy CRTC process reviewing its wireless policies, one player played an unusually central role.
Since it had no economic interest and because of its professed expertise, the Competition Bureau (which falls under the purview of the department of Innovation, Science and Economic Development) convinced the Commission to be allowed special access to confidential company data, despite strenuous objections, all of which we have reported on previously.
So, when the Bureau admitted it made a mistake in its final comments and issued corrections, Bell Canada jumped on it and requested that…
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TORONTO – The Telus Friendly Future Foundation announced today it donated $150,000 to the Centre for Addiction and Mental Health’s (CAMH) effort in fighting mental illness.
The funding will support the expansion of its ECHO virtual training programs that will help health care workers with their mental health and self-care. In addition, the money will accelerate the development, deployment, and curation of research-informed mental health resources to support frontline health care providers nationally, reads the press release.
“During this unprecedented public health emergency, we are especially focused on supporting our communities’ most vulnerable and enabling urgent funding where it is needed…
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SEOUL and VANCOUVER – Zhilabs, a Samsung company which specializes in network traffic analysis and network automation for telecom companies, announced today its technology will power the Telus Service Operations Centre.
The cloud-native, multi-access and multi-vendor solution called CustomAIr provides end-to-end insight into the customer network experience, according to the press release. “It will enable Telus to extend its network management capabilities for its newly launched 5G mobile network and existing fixed and mobile services more effectively, while maintaining a seamless connectivity experience for its customers,” it adds.
Zhilabs CustomAIr uses advanced machine learning technology and will provide Telus with an…
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OTTAWA — In the third installment of its series of reports looking at network traffic volumes during the Covid-19 pandemic, the Canadian Wireless Telecommunications Association (CWTA) says Canadians continued to use telecom services in June and July at higher rates than before Covid-19.
“The gradual relaxation of mobility restrictions across the country are reflected in the increase in mobile network traffic, with median wireless traffic exceeding pre-Covid-19 levels. Meanwhile, despite some businesses and public spaces reopening, wireline traffic volumes continue to show that many Canadians are still relying heavily on home internet services to stay connected to their workplaces, families,…
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Telus supports Bell’s plan to strike Matrix from the record
By Greg O’Brien
GATINEAU – Of the 11 organizations to respond to the CRTC’s request for comment on Bell Canada’s demand to strike a key economic report from the public record of the wireless policy review proceeding, only one supports the idea.
Bell has asked the Commission to remove a report from the official record of the policy review which underpins the Competition Bureau’s submission to the CRTC that a modified, but mandated, mobile virtual network operator regime must be established. The Bureau’s final comments and the report done by Matrix Economics…
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Looking at fines for each of up to $1.25 million
By Denis Carmel
GATINEAU – High long-distance termination rates could provide an incentive to competitive local exchange carriers to increase traffic there because it could be beneficial financially in an era where many phone customers have unlimited long-distance plans. However, a common retaliation approach by incumbents delivering said traffic is to reduce the capacity of certain circuits by carriers.
This is what is detailed in a decision issued Friday where the CRTC put an end to a dispute that started in August 2018 where Telus asked the Commission to Continue Reading
VANCOUVER — Just in time for the Stanley Cup Playoffs, Telus today launched the new NHL on Optik app which allows Telus Optik TV customers to follow their favourite teams throughout the NHL playoffs season.
Providing live standings, scores, schedules and games in one convenient location, the app can be accessed anytime within the apps menu via the “apps/interactive” button on the Optik TV remote control or by tuning into channel 910. The app can also be viewed directly from the home screen on the TV.
For more information about Optik TV, please click here.
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