By Ahmad Hathout
The CRTC has closed the loop on a matter it opened over a year ago: that it does, indeed, have concurrent jurisdiction with Industry Canada over the wireless attachments on telco-owned or controlled structures.
The ruling means the installation of small cell and Wi-Fi equipment is subject to the support structure tariffs filed to the commission, which was the starting point for the matter in question.
The commission held that preliminary view since February 2024 after Rogers and Quebecor applied to it for an order directing Bell, which was accused…
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Telus announced Wednesday its entertainment bundle combining the most popular streaming services and live TV channels is being launched in Ontario and more regions of Quebec.
“Customers in select regions can now build their ideal mix of premium streaming platforms like Netflix, Disney+, Amazon Prime, Apple TV+ and illico+ with core live TV channels,” reads a Telus press release.
“At TELUS, our customers are the centre of every innovation we deliver,” said Zainul Mawji, executive vice president and president of Telus Consumer Solutions, in the release. “With this launch, TELUS becomes the only…
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By Peter Menzies, former newspaper executive, past vice chair of the CRTC, and a Macdonald-Laurier Institute Senior Fellow
On June 1, the Vancouver Whitecaps will play one of the most important games a Canadian club sports team has ever played.
In most countries – in fact in almost any country – broadcasters would be clamouring over each other for the ability to show it. The national public broadcaster might be claiming it as a program of national interest and politicians would be weighing in to play a little hero ball of their own and grab the spotlight.
The Whitecaps’ Concacaf Champions League…
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Telus and Calgary-based dark fibre solutions provider F3 Networks announced last week Telus PureFibre services will soon be available to 90 per cent of homes in Red Deer, Alberta, thanks to a $168-million investment by F3 Networks.
“In the coming weeks, residents and businesses can expect to see construction notices and communications from F3 Networks, the owner of the fibre-to-the-premise (FTTP) network, and AFL, the primary construction contractor,” reads a Telus press release. “Once the project is complete, TELUS will engage newly connected residents and businesses to help them find the services that will best meet…
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Bell Canada on Monday launched a new multimedia campaign, “Build. Connect. Grow Canada”, calling on the CRTC and new federal government to implement what it calls “smart policies” to unlock billions in private sector investments to build critical fibre infrastructure.
Bell said in a Monday press release 7.8 million homes and businesses across Bell’s footprint currently have access to its pure-fibre network, but the CRTC’s recent decision to uphold the Big Three telecom providers’ access to the aggregated last-mile fibre facilities of Bell and Telus on a wholesale basis has…
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By Ahmad Hathout
Telus CEO Darren Entwistle said Friday that Canadians value reliability over price, as he lamented the wireless industry’s trend of price matching in a race to the bottom he said he doesn’t understand.
“Why can’t we have a price premium if we have better product features, but more particularly better customer service for our clients,” he said on the company’s first quarter earnings conference call. “Why do we always have to price match, price match, price match in a race to the bottom? Why can’t we build the culture of psychology, a set of competencies to be able…
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By Ahmad Hathout
Bell announced Thursday that it has struck a deal with one of Canada’s largest pension funds to invest over US $1.5 billion to help Ziply Fiber, a soon-to-be Bell subsidiary in the United States, build its fibre infrastructure in new markets.
The long-term strategic partnership will see the Public Sector Pension Investment Board (PSP) own 49 per cent of Network FiberCo, which will focus on new last-mile fibre investments in “growth markets” outside Ziply’s existing footprint of two million locations. Bell will own the rest of the equity in the partnership and all of Ziply’s operations, subscribers and…
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But most said they find contracts clear and easy to understand
By Ahmad Hathout
Only 18 per cent of Canadians are aware of the CRTC’s consumer protection codes, which are intended to make contracts easier to understand for internet, wireless and TV services, according to a survey commissioned by the regulator and released recently.
The result, which comes from a 1,500-person nationwide representative survey by Phoenix SPI and conducted between October 24 and November 20, 2024, is largely unchanged since the baseline survey from 2022. The results are accurate to within plus/minus 2.5 per cent, 19 times out of 20.
Respondents were informed…
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Telus says report “represents a snapshot in time”
For the first time, Vancouver-based telecom Telus has accounted for the highest number of complaints to the Commission for Complaints for Telecom-Television Services (CCTS), with 19.7 per cent of all complaints accepted by the CCTS during the six-month period from Aug. 1, 2024 to Jan. 31, 2025.
That’s according to the CCTS’s Mid-Year Report 2024-25, published early Wednesday morning, which examines complaints received from Canadian phone, TV and internet customers.
Rogers accounted for 18.7 per cent of all complaints accepted by the CCTS during the reporting period, followed by Bell…
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The board of directors of Numana, a Montreal-based non-profit organization that acts as a macro-accelerator for digital technologies in Quebec, announced last week the appointment of Bernard Duval as its new president and CEO.
He succeeds François Borrelli, who will continue supporting the organization as a special advisor on emerging technologies and ambassador for the Kirq quantum communication testbed project, to ensure a smooth transition.
In a press release announcing his appointment, Numana said Duval is known for his ability to build bridges between research, industry and society, and brings expertise in 5G, next-generation…
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