CALGARY – Shaw Direct has chosen speech analytics technology from Nexidia for its three call centres as it strives to improve upon its level of customer service.
Nexidia’s integrated recording and analytics solution will allow Shaw Direct to quickly access and analyze recorded audio from its contact centre customer interactions in French and English, as well as identify and improve areas like average handle time, first call resolution, sales and process effectiveness.
"We have a history of award-winning customer service which we’re very proud of, but we’re always looking for new ways to amaze our customers with the support we give them,"…
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CALGARY – Speculation on just what Shaw Communications will do on the wireless front has been rampant since the winter when the company decided to shelve its HSPA build in the face of high costs and accelerating next generation technology.
Rumours of a pact with Rogers Communications to build a national LTE network were pretty hot for a while and others are guessing the big cable and broadband company just might forget about cellular altogether and go for a wi-fi strategy.
Back in June, Shaw CEO Brad Shaw told Cartt.ca the company would have a decision “over…
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OTTAWA – The CRTC has approved a trio of new specialty channels, including a five-year license for Shaw Television to operate Shaw Media Sports, a national, English-language service that has been licensed as a Category C service.
Shaw is the latest media company to apply and receive permission to operate a sports channel, since the CRTC opened up competition in the mainstream sports segment. Rogers, CBC and MLSE have previously applied to the regulator and been approved to launch their respective sports channels, but one wonders what big name sports rights are left for another new sports channel to acquire.
Category…
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GATINEAU – While Shaw Communications continues to evaluate technologies for its plan to launch a wireless service in Western Canada, Scotia Capital Equity Research re-entered the debate by suggesting in a report published last week Shaw should not restrict its wireless solution to 4G/LTE but also consider cable Wi-Fi.
Scotia Capital (among others) had earlier speculated that Shaw team up with Rogers Communications to build a national LTE network.
“We think negotiations may still be ongoing, but we would like to point out another potential option for Shaw, one which we believe could turn out to be just as effective as…
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TORONTO – After a July of some worry on the labour front, Shaw Media has made real progress with its collective bargaining.
The company has reported that after negotiations it has signed a memorandum of settlement for the Alberta bargaining unit, which the CEP is recommending for ratification.
The company is negotiating with its B.C. unit now and a spokesperson expressed optimism that a deal will soon be struck there, too.
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TORONTO – A labour disruption at Shaw Media has been averted. At least for now.
The company confirmed that it’s plans to launch a new Ottawa-based public affairs show, a new morning news show in Toronto, and expand its investigative news program 16×9: The Bigger Picture are back on track for a fall launch after reaching an agreement with unionized staff represented by eastern bargaining unit of the Communications, Energy and Paperworkers union (CEP).
CEP East represents Global employees in Winnipeg, Saskatoon, Toronto, Ottawa and the Maritimes. Despite the union’s encouragement to reject Shaw Media’s offer, as Cartt.ca reported, members voted to…
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OTTAWA-GATINEAU – Canada’s largest broadcast companies will inject billions of dollars into original Canadian programming over the next five years after the CRTC renewed the English-language TV licences for Bell Media, Corus Entertainment, Shaw Media and Rogers Media on Wednesday.
The widely anticipated group-based licencing decision saw the broadcasting licences for services owned by Bell Media, Corus Entertainment and Shaw Media renewed until 2016. Citing the smaller number of specialty services owned by Rogers Media, the Commission renewed its licences through 2014.
Over the next five years, Bell Media, Corus Entertainment and Shaw Media must allocate at least…
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TORONTO – Shaw Media’s proposed new morning news shows and public affairs program have been shelved as the company grapples with a labour dispute that could result in a strike by its unionized workers later this summer.
After presenting a new collective agreement to the eastern bargaining unit of the Communications, Energy and Paperworkers union (CEP) earlier this month, Shaw Media president Paul Robertson confirmed in a note to staff that the company is putting the new initiatives “on hold indefinitely”. “Despite our efforts to reach an agreement with the CEP, we are still in a very uncertain labour environment”,…
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CALGARY – Shaw Communications’ new movie service Shaw Movie Club is off to a rather controversial start.
Last Thursday, while promoting the launch of the service, president Peter Bissonnette said that using it to view movies either “on your (set top) box or on-line, this will not have any impact on your capacity or usage”. That prompted a heated response from consumer advocacy organization OpenMedia.ca, critical of Shaw’s plan to count the likes of Netflix against users’ bit caps, but exempt their own. It called Movie Club “a blatant attempt to gain an unfair advantage over on-line services like Netflix, as well as against…
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IN (THURSDAY’S) ARTICLE about Shaw’s proposal to eliminate many of the VOD rules, you incorrectly give credit to their argument that the 5% contribution obligation for VOD services somehow represents an inequitable “double counting” .
Shaw, (and other BDUs affiliated with VOD services), made this same ‘double counting’ argument in their responses to BNOC 2010-702, when the CRTC proposed standard requirements for VOD. However, their argument at that point was against the CRTC’s apparent proposal that VOD services pay their 5% on 100% of the related retail revenue received by their affiliated BDU rather…
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