CALGARY – Shaw Direct has chosen speech analytics technology from Nexidia for its three call centres as it strives to improve upon its level of customer service.
Nexidia’s integrated recording and analytics solution will allow Shaw Direct to quickly access and analyze recorded audio from its contact centre customer interactions in French and English, as well as identify and improve areas like average handle time, first call resolution, sales and process effectiveness.
"We have a history of award-winning customer service which we’re very proud of, but we’re always looking for new ways to amaze our customers with the support we give them,"…
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OTTAWA – The CRTC has approved a trio of new specialty channels, including a five-year license for Shaw Television to operate Shaw Media Sports, a national, English-language service that has been licensed as a Category C service.
Shaw is the latest media company to apply and receive permission to operate a sports channel, since the CRTC opened up competition in the mainstream sports segment. Rogers, CBC and MLSE have previously applied to the regulator and been approved to launch their respective sports channels, but one wonders what big name sports rights are left for another new sports channel to acquire.
Category…
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CALGARY – Speculation on just what Shaw Communications will do on the wireless front has been rampant since the winter when the company decided to shelve its HSPA build in the face of high costs and accelerating next generation technology.
Rumours of a pact with Rogers Communications to build a national LTE network were pretty hot for a while and others are guessing the big cable and broadband company just might forget about cellular altogether and go for a wi-fi strategy.
Back in June, Shaw CEO Brad Shaw told Cartt.ca the company would have a decision “over…
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GATINEAU – While Shaw Communications continues to evaluate technologies for its plan to launch a wireless service in Western Canada, Scotia Capital Equity Research re-entered the debate by suggesting in a report published last week Shaw should not restrict its wireless solution to 4G/LTE but also consider cable Wi-Fi.
Scotia Capital (among others) had earlier speculated that Shaw team up with Rogers Communications to build a national LTE network.
“We think negotiations may still be ongoing, but we would like to point out another potential option for Shaw, one which we believe could turn out to be just as effective as…
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TORONTO – After a July of some worry on the labour front, Shaw Media has made real progress with its collective bargaining.
The company has reported that after negotiations it has signed a memorandum of settlement for the Alberta bargaining unit, which the CEP is recommending for ratification.
The company is negotiating with its B.C. unit now and a spokesperson expressed optimism that a deal will soon be struck there, too.
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GATINEAU – Back in June of 2007 when CRTC chairman Konrad von Finckenstein was just about five months on the job, the Commission denied CTVglobemedia’s request to keep the Citytv stations as part of the company’s purchase of CHUM Limited.
Since CTVgm (now Bell Media) already owned CFTO-TV in Toronto along with existing stations competing in Citytv’s other markets, the Regulator held firm to its one broadcast station per market policy of the same language, disallowing that portion of the sale. Weeks later, Rogers Communications stepped forward to buy the Citytv stations.
When it issued its decision then, the…
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WINNIPEG – Ruth (Babs) Asper, 78, matriarch of one of Canada’s biggest media families and a major supporter of the arts, passed away Saturday in Winnipeg and was laid to rest Tuesday afternoon. The cause of her death has been attributed to an aortic rupture.
Hundreds of people gathered at the Shaarey Zedek Synagogue including Winnipeg Mayor Sam Katz, Manitoba Premier Greg Selinger, and many business leaders. The synagogue is the same location where Asper’s husband, Israel (Izzy) Asper, had his funeral in after suffering a heart attack in 2003 at age 71. The couple had been married over 47…
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TORONTO – A labour disruption at Shaw Media has been averted. At least for now.
The company confirmed that it’s plans to launch a new Ottawa-based public affairs show, a new morning news show in Toronto, and expand its investigative news program 16×9: The Bigger Picture are back on track for a fall launch after reaching an agreement with unionized staff represented by eastern bargaining unit of the Communications, Energy and Paperworkers union (CEP).
CEP East represents Global employees in Winnipeg, Saskatoon, Toronto, Ottawa and the Maritimes. Despite the union’s encouragement to reject Shaw Media’s offer, as Cartt.ca reported, members voted to…
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TORONTO and OTTAWA – Canada’s creative community used words like “optimistic” and “pleased” to describe their reaction to the CRTC’s group-based licencing policy released Wednesday.
As Cartt.ca reported, Bell, Corus and Shaw will now be required to spend 30% of their revenues on Canadian programming, while Rogers will have to spend at least 23% of its gross annual revenues on Canadian programming for its conventional television stations. Bell and Shaw must allot 5% of their revenues to programs of national interest, Corus 9% and Rogers 2.5%.
Noting that it had hoped that the CRTC would require the English-language broadcasters to spend…
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OTTAWA-GATINEAU – Canada’s largest broadcast companies will inject billions of dollars into original Canadian programming over the next five years after the CRTC renewed the English-language TV licences for Bell Media, Corus Entertainment, Shaw Media and Rogers Media on Wednesday.
The widely anticipated group-based licencing decision saw the broadcasting licences for services owned by Bell Media, Corus Entertainment and Shaw Media renewed until 2016. Citing the smaller number of specialty services owned by Rogers Media, the Commission renewed its licences through 2014.
Over the next five years, Bell Media, Corus Entertainment and Shaw Media must allocate at least…
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