Rogers continues to monitor the situation, is aware of ongoing issues for some customers
TORONTO – Over the weekend Rogers Communications continued to make progress on getting its networks fully operational and explained what caused the nationwide outage on Friday.
“We now believe we’ve narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning,” reads a letter from Rogers president and CEO Tony Staffieri, which was posted on the company’s website on Saturday.
“We disconnected the specific equipment and redirected traffic, which allowed…
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Still no word on when full service will be restored
TORONTO – As the day comes to an end, Rogers has said it is making progress on bringing its networks back online after an outage that started in the early hours of the morning.
In a letter posted on Rogers’ website, the company’s president and CEO Tony Staffieri apologized to Canadians.
“We know going a full day without connectivity has real impacts on our customers, and all Canadians,” the letter reads. “On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to…
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OTTAWA – The Public Interest Advocacy Centre (PIAC) today requested the CRTC immediately open an inquiry into the Rogers network outage impacting Canadians across the country starting around 4:30 a.m. ET this morning.
In a letter submitted to the CRTC, signed by PIAC’s executive director and general counsel John Lawford, and obtained by Cartt.ca, PIAC further requested the CRTC launch a public notice to examine whether Canadian telecommunications providers “should be required to provide a baseline of emergency planning, refund requirements, notice and transparency and other consumer protections, interconnection, wholesale and other requirements as conditions of service to operate…
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OTTAWA – Videotron, a subsidiary of Quebecor, has filed a notice of motion with the Competition Tribunal, asking to be granted leave to intervene in the proceeding dealing with the Commissioner of Competition’s application to the tribunal to have the proposed merger of Rogers Communications and Shaw Communications blocked.
The notice of motion, posted to the tribunal’s website today, indicates Videotron is further seeking a confidentiality order on terms to be discussed should leave to intervene be granted.
Videotron intends to intervene in the proceeding in support of Rogers and Shaw. Last month the three companies announced they reached an…
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TORONTO – It has been a rough Friday morning for Rogers customers.
The telecom has been experiencing network issues across the country since early this morning, according to an online service map and London, England-based global Internet monitor NetBlocks.
A tweet from TekSavvy Assistance also indicates there is an incumbent outage impacting third-party providers with no timeline for things to be up and running again.
“Please note that there is currently a large spread incumbent outage that is impacting all internet and wireless (including cellphone) users, as well as third-party customers like TekSavvy,” the tweet says. “This also impacts…
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TORONTO and CALGARY – Rogers Communications and Shaw Communications released a joint statement today indicating the early mediation with the Commissioner of Competition that took place earlier this week on Monday and Tuesday did not end in a resolution to the Commissioner’s objections to the proposed merger of the two companies.
“Rogers and Shaw intend to continue to work constructively with the Commissioner to highlight the many benefits of the merger to all Canadians, including maintaining a strong and sustainable fourth wireless carrier across Canada through the proposed divestiture of Freedom Wireless to Quebecor Inc.,” the statement says.
This news…
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VANCOUVER – Rogers Sports and Media announced today it is launching SONiC RADiO, described as The New Alternative, on 104.9 Vancouver, 107.5 Chilliwack and 92.5 Abbotsford.
“The popular alternative brand delivers an electric playlist featuring Florence & The Machine, Foo Fighters, 21 Pilots, The Lumineers, Green Day, The White Stripes, and more, along with a new lineup of local shows, hosted by some of Canada’s most sought-after on-air media personalities,” a press release explains.
This represents an expansion of the SONiC brand, which is already available in Edmonton.
“We’ve seen a huge success with our SONiC brand in Edmonton, serving…
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OTTAWA — Rogers, Shaw, and the Competition Bureau have agreed to sit in front of a mediator to hash out a possible settlement on the issues involving the cable companies’ proposed merger, according to a letter dated yesterday to the Competition Tribunal.
The first scheduled mediation dates are July 4 and 5, the letter said. The process involves a neutral person assisting the disputing parties to come to a voluntary settlement of the issues. Options for that neutral person include a judicial member of the tribunal or the Federal Court, and the parties can give a preference…
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OTTAWA – In response to a report from the industry committee urging the federal government to block Rogers’s proposed takeover of Shaw Communications, Industry Minister Francois-Philippe Champagne declined to comment on the matter specifically but pointed to a number of policy developments that he says will help alleviate concerns about telecom competition and prices.
In March, the committee recommended that the government block the proposed deal on the grounds that it allegedly would stunt competition. If ISED – which is reviewing the spectrum licensing portion of the deal – permits the merger, the committee urged the government…
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TORONTO, CALGARY and MONTREAL – Rogers Communications, Shaw Communications and Quebecor Inc. announced late Friday night they have reached an agreement for the sale of Freedom Mobile to Quebecor in a deal valued at $2.85 billion, subject to regulatory approval.
Rogers initiated a process of selling Freedom several months ago, after the Minister of Innovation, Science and Industry François-Philippe Champagne released a statement saying he would not permit Rogers to acquire all of Shaw’s wireless assets.
The sale of Freedom to Quebecor “will ensure the presence of a strong and sustainable fourth wireless carrier across Canada,” a press release says. “The…
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