Bell, Telus offered to help, but Rogers determined it was not possible
OTTAWA – There were no other measures Rogers Communications could have taken to restore 911 services any quicker than it did during the July 8th network outage, the company has told the CRTC in a response to a demand for a detailed report on what happened that day and why.
In a heavily redacted document made public by the CRTC last Friday, Rogers explained it explored the possibility of shutting down its RAN (radio access network), because if customers were unable to connect to it, they would…
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OTTAWA – The Competition Bureau is seeking to have the Competition Tribunal add more time to the pre-hearing process and hearing on the merger of Rogers Communications and Shaw Communications due to Quebecor subsidiary Videotron’s request to participate in it.
The Commissioner of Competition filed a motion today seeking the changes, which would see oral examinations for discovery start on Sept. 19, 2022, instead of Aug. 15, 2022, as currently scheduled.
The commissioner, Matthew Boswell, is further requesting the tribunal include an additional week for oral examinations and another additional week for the hearing. He is requesting the tribunal modify other…
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TORONTO – Jorge Fernandes is no longer Rogers Communications’ chief technology and information officer.
While no official announcement has been made, the company’s leadership page on its website indicates Ron McKenzie (above) was made the company’s chief technology and information officer in July 2022. A Rogers spokesperson confirmed the change happened yesterday.
“Rogers can confirm Jorge Fernandes will be stepping step down from his role as Chief Technology and Information Officer,” reads a statement from the spokesperson. “Effective immediately, Ron McKenzie becomes Chief Technology and Information Officer.”
The change comes nearly two weeks after Rogers networks went down across the country.
Fernandes…
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By Christopher Guly
OTTAWA – The House of Commons Standing Committee on Industry and Technology (INDU) adopted a motion this afternoon by Liberal member of parliament Han Dong to conduct a study and hold two special meetings before month’s end to investigate the Rogers Communications Inc. outage that left an estimated 10 million wireless and 2.25 million retail internet subscribers across Canada without service.
“The public is owed some answers,” said Dong, who represents the Ontario riding of Don Valley North.
His motion calls on the committee to review the causes of these widespread disruptions; the impact the service outage…
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TORONTO – Rogers’ network is now fully operational following the nationwide outage last Friday, according to a letter posted on the company’s website from its president and CEO Tony Staffieri.
“Our network outage last Friday was unacceptable,” the letter says. “Simply put, we failed on our promise to be Canada’s most reliable network.”
After confirming Rogers’ network is back up, Staffieri said company’s customer service representatives have also caught up on a backlog of issues.
He further made a personal commitment that the company “will make every change and investment needed to help ensure that it will not happen again,”…
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TORONTO – Rogers Communications will compensate customers impacted by its nationwide outage with the equivalent of five days service, which has increased from a previously announced two days of service.
“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” a Rogers spokesperson said in a statement emailed to Cartt.ca.
“We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service. We will continue to work around the clock…
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CNOC supports PIAC’s call for inquiry on the responsibilities of telecom service providers
OTTAWA – The CRTC is giving Rogers Communications 10 days to provide detailed information about the network outage that began last Friday.
“The CRTC is requesting a detailed account from Rogers as to “why” and “how” this happened, as well as what measures Rogers is putting in place to prevent future outages,” said CRTC CEO and chair Ian Scott today in a statement.
“We take the safety, security, and wellness of Canadians very seriously and we are responsible for ensuring that Canadians have access at all times…
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Accuses Rogers of “gross negligence”
MONTREAL – A class action lawsuit has been filed against Rogers Communications over the nationwide outage that began last Friday and “false representations”, particularly the company’s claim to be Canadas “most reliable” network.
The lawsuit was filed by LPC Avocat Inc. on behalf of Arnaud Verdier in the Quebec Superior Court. The class action has not yet been authorized by a judge.
An application for authorization specifies the lawsuit will include a class made up of Rogers, Fido, and Chatr customers who did not receive service on July 8 and/or July 9, 2022, and a…
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Rogers continues to monitor the situation, is aware of ongoing issues for some customers
TORONTO – Over the weekend Rogers Communications continued to make progress on getting its networks fully operational and explained what caused the nationwide outage on Friday.
“We now believe we’ve narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning,” reads a letter from Rogers president and CEO Tony Staffieri, which was posted on the company’s website on Saturday.
“We disconnected the specific equipment and redirected traffic, which allowed…
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Still no word on when full service will be restored
TORONTO – As the day comes to an end, Rogers has said it is making progress on bringing its networks back online after an outage that started in the early hours of the morning.
In a letter posted on Rogers’ website, the company’s president and CEO Tony Staffieri apologized to Canadians.
“We know going a full day without connectivity has real impacts on our customers, and all Canadians,” the letter reads. “On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to…
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