TORONTO — In an effort to earn back the trust of its customers after its nationwide network outage in July, Rogers Communications last week announced a number of commitments it is making, using newspaper ads and emails to customers to get its message out.
On its website, Rogers outlines the five commitments the company and its employees are pledging to its customers.
The first is its commitment to network reliability. Rogers says it will invest $20 billion in its network over the next five years “to help ensure we’re meeting and exceeding your expectations.”…
Continue Reading
TORONTO — Rogers Communications announced last Friday the availability of Apple TV+ on Ignite TV and Ignite Streaming.
“With the integration of Apple TV+, we are excited to expand our offerings so that our Ignite TV and Ignite Streaming customers can enjoy all the award-winning, premium Apple Original series and films,” said Robert Dépatie, president and chief operating officer of home and business at Rogers Communications, in a press release.
“We are committed to providing an enhanced viewing experience for our customers, with unparalleled access to amazing content and the most integrated search of any…
Continue Reading
TORONTO – Julie Adam (above), president of news and entertainment at Rogers Sports and Media is leaving the company next month.
“After a remarkable career of more than 20 years at Rogers, Julie Adam is leaving the company next month,” a Rogers Sports and Media spokesperson said in a statement emailed to Cartt.ca. “We are grateful for her many lasting contributions to our business and teams, and her innate ability to lead with kindness.”
Adam has worked in numerous roles at Rogers Sports and Media over the years having started out as programming director at KiSS 92.5. Her other roles have included vice-president…
Continue Reading
THE BIGGEST STICKING point for the proposed merger of Rogers Communications and Shaw Communications continues to be Shaw’s wireless assets.
As Cartt.ca previously reported, this is even after the companies came to a definitive agreement with Quebecor for the sale of Shaw’s Freedom Mobile. (The agreement is contingent on the Rogers/Shaw merger closing and on necessary approvals.)
Both the federal government and the Competition Bureau have been clear they have concerns about competition in Canada’s wireless market and about the impact Rogers’ acquisition of Shaw could have on it.
Industry minister François-Philippe Champagne issued a statement back in March…
Continue Reading
Telecom unable to answer MP’s question about economic losses
OTTAWA – Rogers Communications has provided more information to the CRTC about its recent nationwide outage, including that roughly 60% of its average daily volume of 9-1-1 calls were successfully completed by its wireless customers on July 8.
Responding to a second round of questions from the Commission on Aug. 22, Rogers explained why some 9-1-1 calls went through while others did not.
“In cases where customers were not able to successfully complete their 9-1-1 calls through the Rogers wireless networks, their devices should have attempted, as per standard industry specifications, to scan…
Continue Reading
OTTAWA – Rogers has responded to several requests for more information from its July 22 report to the CRTC on its recent nationwide outage to be disclosed, saying it “erred on the side of caution” when determining what information to disclose to the public in the first place due to time constraints.
Rogers has provided what it says amounts to an additional seven pages of information, including more on what happened and the steps the company is taking to help prevent another outage.
The telecom has now disclosed 2.92 million wireline customers (including consumers, businesses, TPIA, etc.), were impacted by…
Continue Reading
EVEN WITH A DEFINITIVE agreement for the sale of Freedom Mobile to Quebecor subsidiary Videotron on the table as a way to remedy concerns about competition in Canada’s wireless market related to the proposed merger of Rogers Communications and Freedom owner Shaw Communications, a hearing in front of the Competition Tribunal on the matter appears to be all but inevitable.
“We understand that the parties believe that the sale of Freedom will address the concerns raised in our challenge of the Rogers-Shaw merger and have filed an amended response to the Competition Tribunal with this position,” a spokesperson from the…
Continue Reading
OTTAWA – Earlier this month, the CRTC asked Rogers for more information about its July nationwide outage, according to a letter posted on the CRTC’s website last night.
The letter, sent to Rogers on Aug. 5, asks the telecom to submit answers to a second series of questions about the outage. The request was made after Rogers filed a report on July 22 responding to a list of initial questions from the CRTC.
In the second list of questions, which is partially redacted as it refers to some information Rogers filed in confidence, the CRTC asks Rogers to “quantify…
Continue Reading
By Denis Carmel
OTTAWA – On Aug. 4, the CRTC sent a letter to Pelmorex regarding the impact of Rogers’ Canada-wide service outage on its role as the operator of the National Alert Aggregation and Dissemination (NAAD) system.
“As an initial step, comprehensive information is required in order for the Commission and Canadians to understand what happened, and, just as importantly, what can be done to improve the system including how to mitigate impacts on the National Public Alerting System,” the letter reads.
The CRTC mentions that while it is considering a public inquiry on this telecommunications failure, it wishes to…
Continue Reading
OTTAWA – The CRTC has sent Lixo Investments a request for information regarding claims from Rogers Communications it is refusing to grant the telecom access to 70 Yorkville Avenue in Toronto despite the Commission having issued a decision on June 8 granting the telecom’s request for access.
The Commission’s decision indicated increasingly stringent measures would take effect 30 and 45 days from the date of the decision if Rogers did not report it had “been granted timely access under reasonable terms and conditions.”
At issue is Rogers ability to access the building to service facilities installed in the 1980s. Rogers indicated…
Continue Reading
