For the first time in the 15-year history of the Commission for Complaints for Telecom-television Services (CCTS), Rogers has surpassed Bell in consumer complaints about telecom and TV services, according to the CCTS’s 2022-23 annual report, released Tuesday.
Between Aug. 1, 2022, and July 31, 2023, the CCTS accepted a total of 14,617 consumer complaints, representing a 14 per cent increase over the previous year, the report says, noting these complaints included increases in issues about quality of service, roaming charges, and contract disclosure issues.
Of the total complaints accepted by the…
Continue Reading
By Ahmad Hathout
The Attorney General of Canada, on behalf of Employment and Social Development Canada, is asking for a legal review of a Canada Industrial Relations Board (CIRB) decision that rejected imposing additional safety requirements on Rogers after a subcontractor’s employee died on site.
On January 26, 2022, a 30-year-old worker employed by Verrascend Technologies fell 400 feet to his death as he was installing a new antenna on the Minden Tower at 2162 Davis Lake Road, 14 kilometres south of Minden, Ontario. Verrascend was hired by Wesbell Communications, which had contracted with Rogers to perform the…
Continue Reading
Rogers Communications said Friday it has turned on three new cellular towers along B.C.’s Highway 16, known as the Highway of Tears, as part of its ongoing efforts to improve public safety and wireless coverage along the northern route where many Indigenous women and girls have gone missing or have been found murdered over the years.
Providing 911 access for all travellers and 5G wireless coverage for Rogers customers, the new towers are part of a project Rogers announced in April 2021 whereby the telecom is building 12 new towers to provide 252 kilometres of…
Continue Reading
Rogers and Lynk Global announced early Thursday morning they have successfully completed Canada’s first satellite-to-mobile phone call using Samsung S22 smartphones.
The call took place Sunday, Dec. 10 in historic Heart’s Content, Newfoundland, where the world’s first transatlantic telegraph cable took place between Canada and Ireland more than 150 years ago, explains a Rogers press release.
The phone call was made between Newfoundland and Labrador Premier Andrew Furey and a member of the Newfoundland and Labrador Search and Rescue Association using Lynk’s low-earth orbit (LEO) satellites and Rogers’s national wireless spectrum.
Footage of the…
Continue Reading
Rogers announced Monday the sale of all of its shares in Cogeco to pension fund Caisse de dépôt et placement du Québec.
The transaction, worth $829 million, will allow the cable giant to reduce its debt and exit non-core businesses as it focuses on its core competencies, including telecommunications after its acquisition of Shaw.
“This sale further demonstrates our commitment to strengthen our investment grade balance sheet and aggressively reduce our debt leverage ratio,” Tony Staffieri, Rogers president and CEO, said in a press release. “We’re tracking six months ahead on our deleveraging priorities and we’re committed to reducing our debt leverage ratio…
Continue Reading
TORONTO – The Eastern Ontario Regional Network (EORN), the Government of Canada, the Government of Ontario and Rogers announced Wednesday that Rogers 5G mobile services are now available in 26 more rural communities.
By building 18 new sites and making upgrades to an additional seven existing sites, Rogers is now able to offer 5G mobile services for the first time to residents in parts of the following areas: Renfrew County, Northumberland County, Lennox and Addington County, Haliburton County, Frontenac County, Peterborough County, Hastings County, Lanark County, Leeds and Grenville United Counties, City…
Continue Reading
GATINEAU – The Competition Bureau announced Monday it has obtained a court order from the Federal Court requiring Rogers to produce records and information relevant to the bureau’s investigation into the wireless provider’s alleged marketing practices, specifically related to its “unlimited” wireless plans.
“The Bureau’s investigation involves claims made by Rogers when promoting its Infinite wireless phone plans. In particular, the Bureau is examining claims that the plans have unlimited data, when there are allegedly significant reductions in data speed, known as throttling, after a subscriber reaches a certain data…
Continue Reading
Rogers and Cogeco urge lowering regulatory burden and need to sustain local news
By Ahmad Hathout
OTTAWA – Representatives from Rogers argued Tuesday that if online streamers are not required to commit a base financial contribution to the enhancement of Canadian content, traditional Canadian broadcasters must not be required to do the same.
Broadcasting distribution undertakings are required to commit a certain percentage of their previous year’s revenues toward Canadian content funds – for example, a chunk of the base 5 per cent goes toward the Canada Media Fund every year. The CRTC is now asking whether it should similarly require a…
Continue Reading
Rogers says being singled out is ‘concerning’
By Ahmad Hathout
OTTAWA – Three days after Rogers closed its acquisition of Shaw, the Competition Bureau launched an investigation into the cable company’s marketing of its “unlimited” wireless plans, saying it is misleading because the speed of the data is throttled after the monthly allotment is used.
The investigation was revealed when the bureau filed a request to the Federal Court this week to compel Rogers to divulge information related to the deceptive practices inquiry, which was launched on April 6.
The competition watchdog claims in its application that Rogers’s marketing of its “Infinite” plans…
Continue Reading
TORONTO – Rogers announced Friday that its 5G network is online for its customers at all remaining stations in the TTC subway system and has improved 911 reliability for all riders.
The service is also available along the Vaughan extension between Sheppard West and Vaughan Metropolitan Centre stations.
“I’m thrilled that our team has completed the upgrade of the legacy network well ahead of schedule,” Ron McKenzie, Rogers chief technology and information officer, said in a press release. “We’re now transitioning to the next critical phase of the project, expanding 5G coverage to connect the remaining 36 kilometers of track.”
The cable…
Continue Reading
