TORONTO — Rogers Communications unveiled today a new look and tagline for chatr ahead of the flanker brand’s 10th anniversary this summer.
The brand’s new tagline, “Now, you make the call”, encapsulates the company’s promise to deliver increased flexibility, affordability, predictability and new ways to give customers more control of the wireless products and services that keep them connected, says a company blog post.
Chatr’s flat-fee plans come with no extra charges or unexpected overage fees. Customers can sign up for chatr with no credit checks, contracts or commitments, and with flexible and convenient ways to pay and manage services…
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Part of the company’s E-Citizen solutions
TORONTO – Rogers Communications and Montreal’s bciti, an innovative smart city platform provider, today announced a new partnership which is aimed at helping Canadians remotely access municipal services and information from home or on their smartphone in real time.
“Now more than ever, it is vital for cities and local government leaders to keep Canadians connected to the latest information and services from anywhere, at any time,” said Dean Prevost, president, Rogers for Business in the press release. “Through this collaboration with bciti, Rogers is helping Canadian cities and their governments keep residents connected…
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GATINEAU — The CRTC announced Tuesday it’s extending the deadline for interventions to its review of the rate-setting methodology for wholesale telecom services.
When the wholesale rate-setting review proceeding was announced in April, the intervention deadline was set as July 23, with replies to interventions due August 24.
In an updated notice of consultation today, the Commission has revised the intervention deadline to August 13 and is suspending the deadline for replies.
This comes after Rogers and TekSavvy separately asked for extensions to the deadlines. Rogers made its request for various reasons, including competing priorities related to other regulatory proceedings,…
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TORONTO — Canadian smartphone/tablet repair company Mobile Klinik announced Monday it has been acquired by Telus, but will continue to operate as an independent business division. Financial terms of the deal were not disclosed. Mobile Syrup was first to report this story.
Since opening its first store in Ottawa in September 2015, Mobile Klinik has expanded to 80 stores in eight provinces. The smartphone repair chain has been on an acquisition spree itself this past year, acquiring Fonelab in January 2020 and Device Care in July 2019. In 2017, Mobile Klinik acquired mobilFIX and Dr. Mobile to…
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GATINEAU — In two separate decisions today, the CRTC denied applications for new radio station licences in Vancouver, B.C. and Grande Prairie, Alta., saying neither market can support an additional radio station at this time.
Rogers Media had filed the licence application for the Vancouver market, where it currently operates three commercial radio stations and also a rebroadcasting transmitter, CKKS-FM-2, which Rogers wanted to convert to an originating station with the new licence.
In total, 22 commercial stations serve the Vancouver market, and a joint opposing intervention to Rogers’ licence application was submitted by incumbents Bell Media, Corus Entertainment and Stingray…
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GATINEAU — Amid ongoing concerns about Super Channel’s ability to comply with its conditions of licence regarding Canadian programming expenditures and regional outreach programs, the CRTC announced last week it is renewing the pay-TV specialty channel’s broadcasting licence for a four-year period, but was also suspending the licence at the same time.
However, the Commission says in its decision, the suspension will automatically go into effect only if:
the licensee (Allarco Entertainment) fails to make shortfall payments or remit reimbursed funds related to required script and concept development expenditures set out in its conditions of licence; or
the licensee…
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STOCKHOLM — Ericsson announced Monday the commercial availability of its Standalone 5G New Radio (NR) software for 5G mid- and low bands, which allows communications service providers to operate 5G NR independently of 4G networks.
To date, 5G networks have been deployed in Non-standalone (NSA) mode where the underlying 4G network layer supports the necessary signalling. Standalone 5G NR removes this 4G dependency, explains the news release.
The new Ericsson software will allow service providers to add 5G NR to existing 4G sites with a simpler architecture, or deploy 5G independently in new areas such as factories, to support enterprise…
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GATINEAU – Despite receiving a request from Rogers Communications to extend the final comment date of the CRTC’s wireless policy review proceeding by another two weeks (which was widely supported by other parties), the Commission decided to stick with the July 15th deadline.
That deadline, of course, was already a months-long extension enacted due to the impact of the Covid-19 crisis on the companies’ and Commission’s operations.
On June 25th, Rogers Communications filed a request to extend the date by two more weeks. Bell Mobility, Videotron, TbayTel, the Canadian Internet Policy & Public Interest Clinic and OpenMedia supported the request, while…
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TORONTO – Last week Rogers Communications announced all of its customer service team members, across all of its brands, are now based in Canada.
This month, the company completed the transition of 150 remaining customer service positions to Canada, with new jobs created with partners across Ontario, Quebec and New Brunswick, says the company press release. This follows the company’s announcement earlier this month that it is hiring for 350 jobs at its new customer solutions centre in Kelowna, B.C.
With its entire 7,000-strong customer service team now based in Canada, “this milestone ensures that every phone call or online chat…
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By Bram Abramson
A RARE CRTC DECISION on the appeal of a “notice to produce”, compelling Hydro-Québec to produce the personal information associated with 10 service addresses, has shed further light on how the Commission will use the information-gathering powers of Canada’s Anti-Spam Legislation (CASL) when dealing with intermediary service providers.
Compliance and Enforcement Decision CRTC 2020-196, issued on June 18 against Hydro-Québec, echoes a similar 2016 decision in the Royal Bank of Canada’s appeal of a third-party notice to produce. The Hydro-Québec decision interprets the CRTC’s CASL information-gathering authority largely in terms of whether the information compelled by…
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