The CRTC is looking for input on how to improve the routing of calls and texts to Canada’s 988 suicide crisis helpline service.
Currently, when someone calls 988, the call is routed to a toll-free 1-8xx number using the caller’s area code, and then routed to the crisis response centre closest in location to that area code, not where the caller is actually located. In addition, calls made from blocked numbers are routed to the national crisis centre in the absence of area code information.
The Centre for Addiction and Mental Health (CAMH), which delivers the 988 service in Canada, has…
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By Mark Goldberg, a telecommunications consultant
The headlines were breathless – Canada’s telecom regulator is going to cut the cost of internet services for people living in the far north
What the CRTC didn’t say, and what was entirely missed in the coverage, is the regulator wants customers in the rest of Canada to pay for it.
This is the same regulator that continually chastises Canada’s internet and wireless providers for not doing enough to lower prices while pushing for more investments to connect remote areas. This, despite the federal government’s own data showing cellular and internet prices keep falling while the…
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Telus quietly purchased the residential internet customers of wholesaler City Wide Communications through its subsidiary Altima last summer, the Vancouver-based telecom confirmed.
“As a new entrant in the region, Altima is offering customers the added benefits of greater access to a wide range of products, including mobility, home automation, security, health, and entertainment,” a Telus spokesperson told Cartt. “It is business as usual at City Wide, which continues to operate as a company serving their business customers.”
City Wide, which also offers television and landline services, is based in Nova Scotia.
Telus, which purchased Altima in 2022 and more…
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Following its Jan. 16 launch of a public consultation on implementing a far north internet subsidy, the CRTC last week asked the body it proposes will be administrator of the subsidy how quickly the necessary updates to the National Contribution Fund (NCF) can be made to distribute the funds to internet service providers operating in the far north.
In a letter sent to the Canadian Telecommunications Contribution Consortium (CTCC) — which along with the Central Fund Administrator (CFA) would be tasked with administrating the subsidy under the CRTC’s proposal — the telecom regulator asked…
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By Ahmad Hathout
The CRTC has contract work for a study on the “promotion, discoverability, and prominence of Canadian content across the broadcasting system.”
The research study, posted to the federal government’s procurement website Monday, will need to look into the “business strategies and practices across the spectrum of media and industry stakeholders and regulatory approaches regarding the discoverability and prominence of audio and audiovisual Canadian content across the Canadian broadcasting system,” the contract says.
The regulator wants to understand, among other things, tools used to promote content; how business models vary between online services, including ad- and subscription-supported content and video-on-demand;…
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By Ahmad Hathout
Quebecor’s plea that the start date be retroactive for its access to Bell’s wireless network on mobile virtual network operator (MVNO) rates flies in the face of the CRTC’s requirement that an agreement for that access first be signed, Bell is arguing to the regulator.
The CRTC ruled this past summer that Quebecor must sign a separate network access agreement on top of a commission-established tariff agreement to access Bell’s network on MVNO rates. Quebecor alleged in a review-and-vary application challenging that decision last month that the regulator failed to consider that Freedom Mobile and…
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The Competitive Network Operators of Canada (CNOC) announced Tuesday a new digital advertising and social media campaign encouraging Canadians to join its fight to have the Big Three telecoms — Telus, Bell and Rogers — banned from accessing the wholesale aggregated internet regime.
CNOC’s “Break Free from the Big 3” campaign asserts, among other things, “Canadian regulators have allowed the Big 3 internet providers in Canada to freeze out the competition, giving them an unfair advantage over smaller and regional companies. Don’t fall for the illusion of choice.”
“Allowing the Big 3 to resell internet…
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By Ahmad Hathout
WildBrain is alleging that Rogers is giving competing discretionary channels and the Disney+ streaming service preferential treatment over its own programming in the cable company’s TV guide, according to a heavily-redacted Part 1 application dated September but made public by the CRTC on Monday.
The application alleges that WildBrain’s Family Channel, Family Jr., WildBrain TV and Telemagino are being torpedoed by Rogers in favour of other “comparable discretionary television programming services with which the WildBrain Services are in direct competition,” which the Toronto-based company is alleging is “disrupting the children’s discretionary television market for children’s programming, particularly on…
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The CRTC has approved on an interim basis tariff pages, including terms and conditions, for aggregated wholesale last-mile fibre access to provide competitors with workable access to the fibre networks of Canada’s large telephone companies by Feb. 13.
The telecom regulator in October 2024 set the interim wholesale fibre rates smaller players will pay Bell, Telus and SaskTel to use their last-mile fibre networks. In August 2024, the commission had ordered the large telecoms to provide competitors with workable wholesale access to their fibre networks by the February date.
In…
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Regulator forcing Northwestel to implement auto credits for outages
By Ahmad Hathout
The CRTC announced Thursday it is now collecting comments on how to implement a monthly internet subsidy for residents of Canada’s far north, the region with some of the most expensive high-speed internet services.
The regulator is contemplating providing the subsidy to internet service providers (ISPs) through the National Contribution Fund (NCF), which would then be delivered to eligible residents in all households of the region with sparse populations and difficult terrain. The NCF relies on ISP contributions and provides the funding for the CRTC’s flagship $750-million Broadband Fund.
The subsidy…
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