By Ahmad Hathout
Telus is admitting that it became aware of, but dealt with, a “small and isolated number” of “rogue” third-party representatives who were engaging on its behalf in the promotion of pirate IPTV services to get people to subscribe to its internet services.
In a statement of defense, filed Friday with the Ontario Superior Court and in response to an action commenced by Bell, the Vancouver-based telecom says it received a customer complaint in May about a representative who was promoting the illegal service.
“In accordance with TELUS’s standard escalation processes and before Bell commenced this action, TELUS immediately investigated…
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By Ahmad Hathout
Rogers president and CEO Tony Staffieri said Wednesday that the company’s spending on networks is now at risk if the federal government doesn’t rescind a CRTC decision mandating that the three largest telecommunications companies be allowed to ride on the networks of others.
Last month, the CRTC turned away applications, including from Rogers, that asked the regulator to reconsider allowing Rogers, Bell and Telus – the “Big 3” – to use the wholesale internet regime because of the claimed negative impact on investments and on smaller service providers who, they say, will be crushed by…
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Telus announced Monday it is investing $2 billion over the next five years to expand its broadband services in Ontario and Quebec.
“This investment comes as a result of the CRTC confirmation of the wholesale fibre-to-the-premise (FTTP) framework and serves as a complement to our wholesale fibre access agreements, allowing TELUS to deliver national scale, accelerate network builds and drive investment, competition and affordability in Canada,” a Telus press release reads.
The Vancouver-based telecom said this investment will be part of its annual budget and will be supported by investments from its strategic…
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Telus ramps up public relations campaign
By Ahmad Hathout
Cogeco and Eastlink have filed Friday a legal challenge to a CRTC decision that allows the three largest telecoms to use the wholesale internet regime, a move that was teased in the aftermath of the June 20 ruling.
The legal arguments, filed in the Federal Court of Appeal, center on the decision’s alleged friction with the 2023 policy direction from cabinet: that the CRTC allegedly erred in characterizing Rogers, Bell and Telus – the Big 3 – as “new” service providers because they would be riding on…
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Telecom has been teasing launch for months
By Ahmad Hathout
Cogeco executives said Wednesday the telecom will fully launch its much-anticipated wireless services as a mobile virtual network operator (MVNO) this fall.
The declaration comes after years of inquiries and after it opened pre-registrations earlier this year for its existing internet customers that executives said yielded demand that exceeded their expectations.
“We already have an initial cohort of users on the service and will broaden sales in 12 markets over the coming weeks, ahead of a full commercial launch later this fall,” Cogeco CEO Frederic Perron said…
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Appeals on the horizon
By Ahmad Hathout
The CRTC ruled Friday that it will continue allowing the three largest internet service providers to use the wholesale access regime, pointing to the “several thousand” Canadian households now on service plans offered by the “dozens of providers” using the final framework from August 2024.
The decision flies in the face of concern from a broad swath of ISPs big and small, who have argued this would be a disastrous decision for investment in networks and for the viability of regional players as the deeper-pocketed, bigger brands will now be able to ride on their…
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By Ahmad Hathout
The CRTC should specifically tailor its broadband transparency efforts on certain technologies that have been shown to demonstrate more variation in internet speeds, such as satellite and fixed-wireless services, according to Bell executives.
Otherwise, if the CRTC must impose standardized transparency language to make it easier for consumers to choose services, it can force internet service providers to change their “up-to” or “maximum” language to “typical” because that’s what most service providers are already offering on wireline.
“We’d be well within … the margins by which what we advertise as a maximum speed would be advertised as a typical…
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By Ahmad Hathout
Cogeco representatives on Tuesday implored a panel of CRTC commissioners to carefully examine the cost-benefit analysis of implementing a broadband label that they say has been largely ineffective in the purchasing decisions of their American customers.
The regional cable company, which has a division called Breezeline in the United States, says such a proposed label – which would resemble a nutrition label on foods and include information beyond just download and upload speeds – would just serve to confuse customers.
“The reality is that we already provide consumers with the information they need to make informed purchasing decisions –…
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Internet outages across Canada were reported just after 9 a.m. ET Wednesday morning from users of Bell, Telus and Rogers, as well as third-party ISPs, according to Downdetector.ca.
Downdetector received outage reports from users for Bell, Bell Aliant, Bell MTS, Lucky Mobile, Virgin Mobile, Rogers, Fido, Chatr, Telus, Koodo, Public Mobile, Videotron, Freedom Mobile, Continue Reading
By Ahmad Hathout
Cogeco is launching in certain service areas an internet package with theoretical download speeds of up to 2 Gbps for its customers and wholesalers, according to a submission to the CRTC and confirmed to us by the company.
A Cogeco spokesperson told Cartt that an official announcement for the introduction has yet to be made, so there are no details as to where the package may be available. Per speed matching rules, Cogeco will also introduce the speeds for wholsalers, who will get upload speeds of up to 140 Mbps available on an aggregated basis on its hybrid…
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