Consumers, employees, stakeholders encouraged to come forward
OTTAWA – Canadians who have been on the receiving end of misleading or aggressive retail sales practices from the country’s telecommunication companies will now have the opportunity to tell their story to the CRTC. We suppose those who've had good experiences can also tell their stories, too, should the urge strike them.
The Commission said Monday it is kicking off an inquiry on whether high-pressure and unsavoury sales tactics are used by Canada’s large telecommunications service providers. It wants to hear from consumers – including those who are vulnerable due to their age,…
Continue Reading
Videotron, SaskTel ranked tops again
TORONTO – Canadians with smart home devices are willing to pay more for their internet but are quick to switch internet providers, according to new data from J.D. Power.
The 2018 Canada Internet Service Provider Customer Satisfaction Study measures overall satisfaction with internet service providers and is based on five factors (in order of importance): performance and reliability; cost of service; communication; billing; and customer service. The 2018 Canada Television Provider Customer Satisfaction Study is based on six factors (in order of importance): performance and reliability; cost of service; programming; communication; billing; and customer service. Continue Reading
OTTAWA – A French-language radio program that derided older people and included a discussion about sexual matters was neither explicit or detailed enough to violate any broadcast codes, says the Canadian Broadcast Standards Council (CBSC).
The CBSC examined an episode of Doc Mailloux et Josey, an open-line talk show hosted by Josey Arsenault and psychiatrist Pierre “Doc” Mailloux that airs on the Cogeco radio network, including on CKOB-FM (106,9fm, Mauricie).
On the episode that aired on October 12, 2017, Mailloux criticized people of an older generation who (translated) “lie to themselves cheerfully, daily, copiously, abundantly”, plus expressed his frustration with older…
Continue Reading
Stingray pledges to investment profits in local music video production
MONTREAL – Stingray is teaming up with the Association québécoise de l’industrie du disque, du spectacle et de la vidéo (ADISQ) on a new music video TV channel spotlighting French-language Quebec and Canadian music videos.
PalmarèsADISQ par Stingray is already available to Videotron’s customers and will soon roll out to Bell Fibe TV, Telus, and Cogeco subscribers.
Programmed by Stingray’s team of in-house curators with the support of ADISQ experts, PalmarèsADISQ par Stingray presents themed blocks, exclusive countdowns, and best-of lists. The companies said Friday that the channel was born from a…
Continue Reading
TORONTO – Telecom companies are eager to leverage the potential of artificial intelligence (AI) to process big data, improve operations and increase revenue, and it isn’t as new as we think it is.
AI is already used in various ways such as automating customer service inquiries, routing customers to the proper agent and routing prospects with buying intent directly to salespeople. However, the massive growth of Internet of Things (IoT) and the exabytes of big data being produced thanks to connected everything has renewed interest in how AI can provide real value to that data.
AI has the ability to fix…
Continue Reading
TORONTO – Rogers, Telus and SaskTel were quick to endorse Connecting Families, the new initiative designed to help make the Internet affordable to low income Canadians, announced Wednesday by Innovation, Science and Economic Development minister Navdeep Bains at the Canadian Telecom Summit.
Connecting Families will invest $13.2 million over five years, starting in 2017-2018. For $10 per month, up to 220,000 qualifying households will receive an Internet package of no less than 10 Mbps download speeds (or the fastest available) and a minimum of 100 GB of data usage each month, with no equipment or installation fees. Families must…
Continue Reading
TORONTO – We’ve oft been in audiences covering dreary, news-free ministerial speeches. The Navdeep Bains keynote to the 2018 Canadian Telecom Summit today in Toronto was not that.
The Innovation, Science and Economic Development minister came with a crisp, fully loaded speech which satisfied some important needs for which many of the Canadian telecom gathering’s delegates have been clamoring (and he didn’t say “middle class families” once).
An issue which Summit co-founder Mark Goldberg and others have long been hounding various governments about has been the lack of a national, co-ordinated program to help connect low income families to the Internet….
Continue Reading
TORONTO – Powering a customer journey with big data is a new way to look at providing an excellent customer experience, said executives at the 2018 Canadian Telecom Summit on Monday.
Antoine Shiu, vice-president of business solutions with Cogeco Connexion said during a panel Monday on customer care he believes that that the journey “starts and ends” with focusing as much as possible on understanding what success looks like for individual customers.
Initially, there was a danger of “putting everyone in the same bucket and saying, ‘This is what success looks like,’ when the customer journey is made up of thousands…
Continue Reading
OTTAWA – Veteran journalist and author Esther Bégin is joining Cable Public Affairs Channel (CPAC) as the network's French Anchor.
Starting next fall, Bégin (pictured) will host a daily program during sitting weeks of the House of Commons as well as feature interviews with Canadian political personalities.
"We are very excited to welcome such an experienced and passionate journalist like Esther Bégin to lead our team," said CPAC president and GM Catherine Cano, in Thursday’s announcement. "She has the important task of making the various issues affecting francophones in Quebec and the rest of Canada known and understood. As we know,…
Continue Reading
TORONTO – Just in time for summer, Bell Media’s Gusto is cooking up a free preview with sizzling new programming.
The food and lifestyle channel has assembled a summer schedule that includes new original series Where To I Do?, starring design expert Tommy Smythe (The Marilyn Denis Show); Dog Tales Rescue, a docu-series following King City, Ont.’s Dog Tales Rescue and Horse Sanctuary; and Bonacini’s Italy, featuring world-renowned chef and MasterChef judge Michael Bonacini. Celebrity gourmet Nigella Lawson makes her Gusto debut by whipping up her favourite comfort meals with her latest series,…
Continue Reading
