Telecom said it is starting to deploy AI for ‘ARPU management’
By Ahmad Hathout
Cogeco said Friday it launched Welo in the United States, a digital brand equivalent to its wholesale brand Oxio in Canada.
The telecom, which previously teased the brand in the last quarter, said it launched the brand at the end of February. Cogeco executives said they hope the “digital challenger” will be able to replicate the success of Oxio and grow the company’s market share south of the border.
“Our market share is lower than most of the larger U.S. cable players,” President and CEO Frederic Perron said…
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TekSavvy says regulator lacking teeth on the matter
By Ahmad Hathout
Despite CRTC letters asking them to maintain access, Cogeco and Eastlink have told the regulator they intend to move forward with decommissioning legacy facilities that will affect their wholesale customers.
In two recent letters, CRTC staff had asked Cogeco and Eastlink, who are converting their coaxial networks to fibre, to maintain those older facilities for TekSavvy and Fibernetics, respectively, and that it will embark on a review of decommissioning practices. The CRTC staff had asked the cablecos to confirm that access will be preserved.
But the…
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The CRTC in a letter last week told Eastlink to maintain Fibernetics’s access to its network, after the latter asked the commission to stop Eastlink from decommissioning coaxial facilities that the independent ISP uses to provide service to customers in Sydney, Nova Scotia.
As per Fibernetics’s request, the CRTC has told Eastlink to continue providing wholesale access to Fibernetics either by halting the removal of existing coaxial infrastructure in the Sydney area or by providing wholesale high-speed access (HSA) services using fibre facilities on an aggregated basis. Eastlink is to confirm in…
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By Ahmad Hathout
The CRTC is mandating that all service providers report the origin of nuisance or spam calls, rejecting a request by some smaller service providers to be spared from the new condition of service.
“The Commission considers that excluding specific types of TSPs could leave a loophole for nuisance calls to enter Canada through TSPs excluded from the traceback process,” the CRTC said in a decision Friday.
“Requiring all TSPs that provide voice telecommunications services to participate in the traceback process would enable Commission staff to respond to complaints from customers of any TSP” and “prevent a TSP from ignoring…
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The CRTC told Cogeco in a letter last week to maintain TekSavvy’s access to its network, after the latter informed the commission that Cogeco was on the verge of decommissioning copper facilities that TekSavvy currently relies on to provide internet service to customers in Ontario.
The CRTC has instructed Cogeco to continue providing wholesale access to TekSavvy either by maintaining existing hybrid fibre-coaxial (HFC) wholesale infrastructure at four Ontario locations targeted for decommissioning or by providing TekSavvy access to newly installed fibre facilities at the current HFC available speed and…
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By Ahmad Hathout
Internet service provider Fibernetics is asking the CRTC to stop Eastlink from decommissioning legacy facilities it relies on to provide service to customers in Nova Scotia.
The wholesaler said in a Part 1 application, made public Thursday, that it was notified in February that Eastlink was completing a technology upgrade in Sydney that would transition its network from coaxial to fibre by September 1, meaning its third-party internet access service (TPIA) would no longer be available for two of Fibernetics’s customers.
Fibernetics claims it asked Eastlink to either suspend decommissioning until after the CRTC makes a Continue Reading
By Ahmad Hathout
The CRTC said Thursday it is eliminating fees that it believes are keeping customers stuck in internet and wireless service plans.
The regulator said it is targeting fees on activation, changing and canceling of those plans – with some exceptions. The fees will continue to apply where a subsidized device is provided by the wireless service provider – which represents a real cost to the business – and in a situation where the internet service provider is doing an installation at the customer’s home.
“If you were to buy or purchase a cellphone through a service provider, we already…
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By Ahmad Hathout
TekSavvy is once again asking the CRTC to stop Cogeco from decommissioning copper facilities it relies on to provide internet service to customers in Ontario.
In a Part 1 application made public Thursday, the largest independent internet wholesaler said it received notices from Cogeco about its move away from hybrid fibre-coaxial facilities (HFC) to pure fibre in parts of Windsor, Burlington, Kingston and its hometown of Chatham.
Until it can make a final decision on its application, TekSavvy is asking the CRTC to order an immediate suspension of any decommissioning before April 1, which is when it said it…
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New wireless competitors took over half of mobile sub adds in 2024
By Ahmad Hathout
Independent wholesale-based internet service providers lost half of their market share since 2020, according to a report from the CRTC.
The market share dropped from a high of 8.4 per cent in 2020 to 4.2 per cent in 2024, according to the Canadian Telecommunications Market Report, released Tuesday. And it’s been steady in between: falling to 8 per cent in 2021, 6.1 per cent in 2022 and 5 per cent in 2023.
“With shifts in the internet service market and in…
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iDREAM, a Canadian non-profit organization committed to advancing racial equity and inclusivity within media and creative industries, last week announced the opening of applications for the second annual iDREAM Awards.
The iDREAM (Inclusivity, Diversity, Racial Equity Award in Media) Awards recognize and support extraordinary contributions of underrepresented and BIPOC (Black, Indigenous and people of colour) creators and innovators across five categories: Art, Entrepreneurship, Film, Music and Sport.
“Individuals and organizations doing innovative, community-shaping work in these categories are encouraged to apply through the iDREAM website for the opportunity to receive $1…
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