REGINA — SaskTel International announced it has successfully implemented its next-generation Order Management, Inventory, Assignment and Provisioning solution, Optius, in parent company SaskTel’s business operations to improve delivery of services to its customers.
Delivering the variety of services that SaskTel’s clients require in a timely, flexible and accurate manner is of paramount importance, the company said in a press release. SaskTel said it recognized the need to transform its order management, plant inventory, assignment and provisioning capabilities to continue to evolve the company and adapt to changing business and market conditions.
“We’re very excited about this major achievement we have reached with SaskTel International,” said Doug Burnett, SaskTel’s acting president and CEO, in the press release. “The transition to Optius has positioned SaskTel for future growth as the industry continues to evolve and our customers continue to demand more personalized and advanced services. With Optius managing the inventory and provisioning of our network and services across both our copper and fibre facilities, we will see significant operational efficiencies, cost savings and improved customer experience.”
Optius is designed to allow SaskTel to centralize and consolidate its full network inventory and to optimize its network and service order fulfillment process to achieve full flow-through provisioning of services. This will help to reduce SaskTel’s time-to-market for new services and allow it to quickly meet new and changing market demands, the company said.
“We are incredibly happy with the success of SaskTel’s upgrade to Optius,” said Curtis Adair, president of SaskTel International. “SaskTel has always strived to have the greatest network, to offer the best services and to provide an unparalleled customer experience. Optius will help them continue to do so amid an incredibly competitive communications market by offering them the ability to deliver new and existing services faster through zero-touch automation, while improving business processes and reducing operational costs.”
By implementing Optius, SaskTel has the flexibility to customize and orchestrate service offerings based on individual needs, allowing it to enhance customer choice and satisfaction, the company said. In addition, SaskTel said Optius allows it to deliver its multi-play service offering, including customizable voice, broadband and video services, over its copper and fibre networks within one solution.
