REGINA – SaskTel is implementing a new billing system for its wireless services that it says will make it easier for customers to manage their spending limits and data caps.
The company will migrate approximately 620,000 wireless accounts to the new wireless platform next month, and customers will start to see their new simplified bills beginning in the May bill cycle. The new bills will clearly outline a customer’s plan details and usage, plus help manage wireless charges by offering the option of setting a maximum balance that can be reached per device.
In addition, customers will receive a text message if they reach $50 of data overage charges within Canada, or $100 of international data charges for usage outside of Canada, and can then choose to either suspend their data service for the remainder of the bill cycle to avoid additional charges, or opt out of data caps to continue using their data service by paying any additional data charges incurred.
“SaskTel is committed to providing its customers with the best wireless service experience and we strive for customer service excellence in all customer interactions and that begins with the monthly bill,” said president and CEO Ron Styles, in the news release. “We are confident that the new enhanced billing system will provide a bill statement that is simple and easy to understand and will allow customers to manage their data caps and spending limits very effectively.”
