MISSISSAUGA, ON – Samsung Electronics Canada is asking Canadian Samsung Note7 owners to return their devices to the point of purchase starting Thursday, October 13.
The company said that customers may opt for an exchange to a Galaxy S7 or Galaxy S7 edge device or a full device hardware and Note7 specific accessories refund.
For customers who purchased their Samsung Note7 on Samsung.com, a device refund will be offered upon return receipt of the recalled devices. Samsung Canada pledged to be in touch with its online customers to provide them with details regarding the return process.
The mass return process comes as a result of multiple reports this year of both the original smartphones and their replacements overheating and catching fire.
"The team has been consistent in our resolve in putting consumers first and worked as quickly as possible to execute the plan," said Paul Brannen, COO and EVP mobile and enterprise solutions, in the announcement. "We are committed to working closely with our carrier and retail partners to make this as easy as possible for consumers. We appreciate the support we've received over the past few weeks."
