KELOWNA — Rogers said Thursday it will open a new customer solution centre in Kelowna, BC, next year, which will create initially 350 new high-quality jobs in the local market and will handle roughly one million Rogers and Fido customer interactions each year.
“Our centres play a vital role in our customers’ experience, and we’re pleased to add 350 new team members to serve our customers across Canada,” said Eric Agius, senior vice-president of customer care at Rogers Communications, in a news release. “We’re proud to grow our presence in the province and tap into the incredible Okanagan workforce.”
The new customer solution centre will occupy 32,000 square feet on Dickson Avenue in Kelowna’s Landmark District. Renovations are scheduled to begin in early 2020 with the site opening in summer 2020. Hiring for the new centre will take place next spring. Rogers said it will hire 350 employees at first, but it expects the new centre’s staff numbers to grow to 500 over time.
“It’s great to see this investment in Kelowna,” said Kelowna mayor Colin Basran. “With our growing technology sector, along with every other kind of business, communications technology is essential to keeping our local economy going strong.”
This announcement reinforces Rogers’s history of investing in British Columbia. According to PwC Canada’s analysis for Rogers, Rogers’s economic output footprint in the province was roughly $2 billion in 2018, generating and supporting nearly $1 billion to BC’s GDP. These investments included significant network expansion in the Okanagan, densifying its fibre network in Vancouver and laying the groundwork for 5G through its partnership with the University of British Columbia, Rogers said in its news release.
“We see the tremendous growth opportunity in Kelowna and we’re excited to help boost the local economy in this beautiful part of the province,” said Rick Sellers, president, British Columbia, Rogers Communications, in the news release. “This new customer solution centre builds on our deep commitment to the Okanagan and the province overall.”
The new customer solution centre is part of Rogers’s multi-year plan to transform customer service and to deliver a personalized, proactive, and simple experience across every touchpoint, the company said. This includes investing in a highly skilled workforce, modernizing its retail stores and enhancing its digital platforms, Rogers said.
