Cable / Telecom News

Rogers, TekSavvy come to agreement to continue service at two Toronto buildings


By Ahmad Hathout

Rogers and TekSavvy have come to an agreement to avert an impending disconnection of wholesale customers at two Toronto buildings.

Earlier this week, TekSavvy requested that the CRTC suspend a Part 1 application it filed late last month asking the regulator to intervene in a case where its customers at two buildings on Sherbourne Street were at risk of disconnection as Rogers transitions to pure fibre connections.

The CRTC sent a letter dated Wednesday to both telecoms outlining that TekSavvy sent a letter on June 11 saying that an agreement had been reached between the two companies “to address the immediate concerns raised in its application.”

TekSavvy also requested that its application be suspended until the commission makes a decision on a revamped wholesale internet framework.

“As some of the issues raised in TekSavvy’s application will be addressed in the decision resulting from [wholesale proceeding], Commission staff agrees that it would be in the interest of the parties to temporarily suspend the process associated with this application until further notice,” the CRTC said in a letter.

Late last month, the CRTC requested that Rogers continue providing service to TekSavvy customers after the Chatham company’s application. The commission made a similar request of Cogeco when it was decommissioning its older network, which TekSavvy relied on to provide service.

TekSavvy said in the May 29 application that it doesn’t have any other option to connect to the Toronto buildings because it said it doesn’t believe Rogers has configured disaggregated access — the only way for competitors to get mandated access to the cable company’s last-mile fibre — and because the commission has not forced the cable giant, unlike the telco giants, to provide access to its last-mile fibre under the aggregated regime.

Google Maps view of 191 Sherbourne Street