Rogers outage traced to software hiccup

TORONTO – Bob Berner had a long, sleepless night Wednesday. As previously reported, many Rogers Wireless customers were left with phones that could get online late that evening, but could not make phone calls nor text.A software malfunction at one of its three mobile switching centres (the machines that handle and route all of its wireless customers’ calls) led to the hours-long outage. “All sorts of things happened in about the space of a minute and so the trick in determining the root cause was figuring out what happened sequentially and what happened in parallel,” Berner, Rogers’ chief technical officer,...