TORONTO – Rogers Communications will compensate customers impacted by its nationwide outage with the equivalent of five days service, which has increased from a previously announced two days of service.
“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” a Rogers spokesperson said in a statement emailed to Cartt.ca.
“We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service. We will continue to work around the clock to restore Canadians’ confidence in us.”
Whether or not this will be enough of an increase to appease Arnaud Verdier, who is the applicant in a class action lawsuit filed in the Quebec Superior Court, remains to be seen. Verdier is seeking $400 total in compensation not only for the network outage but for what he says are misleading claims from Rogers about the reliability of its network.
The network outage, which started early Friday morning, impacted Canadians across the country – whether they were Rogers customers or not.
In response, the minister of Innovation, Science and Industry, François-Philippe Champagne, had a meeting with Canada’s major telecoms, after which he announced they have 60 days to enter into a formal agreement that covers mutual assistance during future outages, emergency roaming and communication protocols in the event of a crisis.
Furthermore, the CRTC today issued a request for information to Rogers asking the telecom to provide it with a detailed report on what happened and why.
