KELOWNA – Rogers Communications announced today it has virtually opened its new B.C. customer solution centre in Kelowna.
More than 100 new employees have already been hired and trained virtually, but the centre will bring a total of 350 new jobs to the local economy by 2021, as part of the company’s all-Canadian based customer service team.
All positions will be work from home until the new Kelowna centre can be safely opened, said the company.
“When we first announced our plan to open this new customer solution centre, none of us could have imagined we would be opening virtually, but we could not be more excited to welcome our new team from across the Okanagan region,” said Rick Sellers, B.C. president. “Today marks an important step in our plan to deliver the best possible experience to our customers while strengthening our commitment to Kelowna with hundreds of new jobs.”
Employees at the new Kelowna centre will handle approximately one million customer interactions each year, joining our Burnaby team in providing even more customer service in the Pacific Time Zone. The Burnaby Customer Solution Centre, which is celebrating its 25th anniversary, opened in September 1995, and has grown to a team of 600 people, handling over 30 million calls since opening.
The opening also shows off the new Downie Wenjack Legacy Space located inside the Kelowna Customer Solution Centre. The unique meeting space (above) is designed by local Indigenous artists from the Okanagan region and is dedicated to raising awareness and understanding of Indigenous art, history and culture with teams, customers and community members.
