Rogers launches real-time, live assistance for small businesses

TORONTO – Rogers says that small business is big business.With its small business customers squarely in mind, the company launched an initiative called Rogers Live Agent to provide immediate, direct access to a live representative when calling for support. The service rep will authenticate the customer, assess the business needs, and then engage the appropriate sales, customer care or technical support required, streamlining communication and reducing time-to-resolution."At Rogers, we understand the speed of business today”, said Gordon Stein, VP of Rogers’ business segment, in a statement on Monday. “Our small business customers need quick, efficient conversations that provide them with needed information on our...